<QUESTIONLIST> <QUESTION id='q1' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q2' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q3' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q4' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q5' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q6' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q7' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q8' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q9' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q10' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q11' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q12' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q13' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q14' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q15' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q16' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q17' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q18' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q19' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q20' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q21' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q22' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q23' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q24' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q25' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q26' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q27' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q28' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q29' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q30' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q31' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q32' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q33' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q34' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q35' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q36' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q37' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q38' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q39' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q40' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q41' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q42' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q43' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q44' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q45' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q46' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q47' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q48' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q49' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q50' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q51' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q52' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q53' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q54' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q55' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q56' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q57' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q58' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q59' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q60' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q61' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q62' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q63' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q64' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q65' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q66' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q67' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q68' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q69' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q70' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q71' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q72' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q73' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q74' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q75' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q76' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q77' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q78' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q79' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q80' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q81' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q82' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q83' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q84' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q85' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q86' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q87' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q88' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q89' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q90' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q91' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q92' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q93' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q94' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q95' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q96' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q97' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q98' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q99' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q100' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q101' class='QUESTION_ESSAY' points='1'/> <QUESTION id='q102' class='QUESTION_ESSAY' points='1'/> <QUESTION id='q103' class='QUESTION_ESSAY' points='1'/> <QUESTION id='q104' class='QUESTION_ESSAY' points='1'/> <QUESTION id='q105' class='QUESTION_ESSAY' points='1'/> <QUESTION id='q106' class='QUESTION_ESSAY' points='1'/> <QUESTION id='q107' class='QUESTION_ESSAY' points='1'/> <QUESTION id='q108' class='QUESTION_ESSAY' points='1'/> <QUESTION id='q109' class='QUESTION_ESSAY' points='1'/> </QUESTIONLIST> <QUESTION_TRUEFALSE id='q1'> <BODY> <TEXT><![CDATA[Many entrepreneurs are people of principle, and integrity regulates their quest for profits.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q1_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q1_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q1_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q2'> <BODY> <TEXT><![CDATA[Small businesses that practice skimming of income are acting unethically and illegally.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q2_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q2_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q2_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q3'> <BODY> <TEXT><![CDATA[Skimming by small business is sufficiently widespread to be recognized as a general problem.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q3_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q3_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q3_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q4'> <BODY> <TEXT><![CDATA[According to a Baylor University survey, small business owners experienced more ethical problems pertaining to the environment than problems with customer relationships.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q4_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q4_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[The survey actually showed that few small business owners (4%) experienced ethical problems pertaining to the environment, but many of them (24%) reported ethical problems in relationships with customers.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[The survey actually showed that few small business owners (4%) experienced ethical problems pertaining to the environment, but many of them (24%) reported ethical problems in relationships with customers.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q4_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q5'> <BODY> <TEXT><![CDATA[Sales people must often walk a fine line between persuasion and deception.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q5_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q5_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q5_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q6'> <BODY> <TEXT><![CDATA[Entrepreneurs who do not behave in a way consistent with the noble values, beliefs, and principles they claim to hold are said to be compromising their integrity.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q6_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q6_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q6_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q7'> <BODY> <TEXT><![CDATA[Unlike employees in small firms, persons who work for large corporations face pressure from various sources to act in ways that conflict with their own sense of what is right and wrong.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q7_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q7_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[These pressures are indeed great for employees in large firms, but small firm employees also face these pressures.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[These pressures are indeed great for employees in large firms, but small firm employees also face these pressures.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q7_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q8'> <BODY> <TEXT><![CDATA[In a nationwide survey of employees of small firms holding managerial and professional positions, less than half reported feeling no pressure to compromise their own ethical standards.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q8_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q8_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[Over 72% reported an absence of pressure to compromise personal standards. However the study from Baylor University also reported over 24% experienced slight pressure (almost 4% experienced extreme pressure) to compromise.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[Over 72% reported an absence of pressure to compromise personal standards. However the study from Baylor University also reported over 24% experienced slight pressure (almost 4% experienced extreme pressure) to compromise.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q8_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q9'> <BODY> <TEXT><![CDATA[Nobel Prize winning economist Milton Friedman stated that there is only one social responsibility of business – to use its resources and engage in activities designed to increase profits no matter what is required.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q9_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q9_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[Friedman stated businesses should “use its resources and engage in activities designed to increase its profits so long as it stays within the rules of the game, which is to say, engages in open and free competition without deception or fraud.”]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[Friedman stated businesses should “use its resources and engage in activities designed to increase its profits so long as it stays within the rules of the game, which is to say, engages in open and free competition without deception or fraud.”]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q9_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q10'> <BODY> <TEXT><![CDATA[Unethical business behaviors take place in every country, but some countries must deal with more serious forms of illegal business activity than others.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q10_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q10_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q10_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q11'> <BODY> <TEXT><![CDATA[Temptations and pressures to act unethically are thought to be greater in big business than in small business.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q11_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q11_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[As a result of their size and low public profile, temptations and pressures to act unethically are thought to be greater in small business than in big business.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[As a result of their size and low public profile, temptations and pressures to act unethically are thought to be greater in small business than in big business.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q11_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q12'> <BODY> <TEXT><![CDATA[The essence of ethical relativism is captured in the following statement: "When in Rome, do as the Romans do."]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q12_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q12_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q12_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q13'> <BODY> <TEXT><![CDATA[Small business owners may be tempted to rationalize bribery as a way of offsetting what seems to be a competitive disadvantage in relation to large firms.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q13_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q13_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q13_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q14'> <BODY> <TEXT><![CDATA[Stakeholders are those who neither can affect the performance of a company nor are they affected by it.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q14_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q14_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[Stakeholders are individuals or groups who either can affect or are affected by the performance of the company.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[Stakeholders are individuals or groups who either can affect or are affected by the performance of the company.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q14_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q15'> <BODY> <TEXT><![CDATA[Business practices and other behaviors reflect the underlying values of the leaders and employees of a business.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q15_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q15_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q15_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q16'> <BODY> <TEXT><![CDATA[Judeo-Christian values have traditionally been left in the churches and synagogues and have not entered the marketplace.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q16_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q16_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[Judeo-Christian values have traditionally served as the general body of beliefs underlying business behavior.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[Judeo-Christian values have traditionally served as the general body of beliefs underlying business behavior.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q16_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q17'> <BODY> <TEXT><![CDATA[Religious values and other deeply felt convictions strengthen a manager's resolve to act ethically in the face of temptation.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q17_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q17_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q17_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q18'> <BODY> <TEXT><![CDATA[Without a strong commitment to integrity on the part of small business leadership, ethical standards can easily be compromised.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q18_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q18_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q18_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q19'> <BODY> <TEXT><![CDATA[Because they are in contact with a much larger body of employees, the ethical influence of a leader in a large business is more pronounced than is that of a leader in a small firm.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q19_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q19_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[The personal ethical influence of the leader decreases as a firm grows larger because his or her influence is diffused over a larger organization.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[The personal ethical influence of the leader decreases as a firm grows larger because his or her influence is diffused over a larger organization.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q19_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q20'> <BODY> <TEXT><![CDATA[Small business owners cannot formulate codes of ethics; they must be issued by law or by professional associations.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q20_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q20_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[At some point, the owner-manager of a firm should formulate a code of ethics similar to that of most large corporations.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[At some point, the owner-manager of a firm should formulate a code of ethics similar to that of most large corporations.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q20_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q21'> <BODY> <TEXT><![CDATA[Codes of ethics should not only express the principles that members of the firm should follow but also give examples of situations likely to be faced.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q21_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q21_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q21_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q22'> <BODY> <TEXT><![CDATA[Although Jim Hackett, CEO of Steelcase, decided to recall defective fire-retardant wall panels at an expense to the company of $40 million, the events of September 11, 2001 vindicated his action.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q22_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q22_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q22_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q23'> <BODY> <TEXT><![CDATA[The level of integrity in a firm is unrelated to the respect given to employees.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q23_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q23_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[The level of integrity is related to the value the company places on its employees as management decisions affects employee personal and family lives.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[The level of integrity is related to the value the company places on its employees as management decisions affects employee personal and family lives.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q23_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q24'> <BODY> <TEXT><![CDATA[Zappos, under the guidance of Tony Hsieh, will pay employees to quit if they are unhappy with their jobs so as to support his employees and protect customer interactions.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q24_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q24_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[It is the opposite.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[It is the opposite.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q24_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q25'> <BODY> <TEXT><![CDATA[One reason why entrepreneurs of small, growth-oriented companies tend to be more narrowly focused on profits and thus less socially responsible than CEOs of large businesses is their lack of understanding of social responsibility.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q25_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q25_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[The reason suggested was simple survival as firms may see social responsibility as a luxury management simply can not afford.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[The reason suggested was simple survival as firms may see social responsibility as a luxury management simply can not afford.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q25_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q26'> <BODY> <TEXT><![CDATA[Many entrepreneurs feel a duty to give back to the community which supports them, but they usually gain benefits from the increased goodwill as a result.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q26_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q26_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q26_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q27'> <BODY> <TEXT><![CDATA[Local, state, and federal tax obligations such as Social Security, Medicare and unemployment insurance must be withheld, but the largest tax burden on small business is the income tax because it must be paid whether the company makes a profit or not.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q27_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q27_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[Largest burden is local, state and federal taxes are owed whether a company makes a profit or not.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[Largest burden is local, state and federal taxes are owed whether a company makes a profit or not.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q27_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q28'> <BODY> <TEXT><![CDATA[Most entrepreneurs exercise great integrity, but some are particularly vulnerable with regard to ethical issues that directly affect profits.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q28_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q28_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q28_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q29'> <BODY> <TEXT><![CDATA[Socially responsible activities may be consistent with a firm's long-term profit objective.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q29_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q29_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q29_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q30'> <BODY> <TEXT><![CDATA[The goodwill gained from benefiting the community may be worth more than it costs.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q30_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q30_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q30_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q31'> <BODY> <TEXT><![CDATA[Since there are laws on the books making it a crime to use someone’s intellectual property without their permission, it is strictly a legal issue, not an ethical one.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q31_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q31_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[Intellectual property protection has become not only a legal and ethical issue but also a political one in the national and international courts.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[Intellectual property protection has become not only a legal and ethical issue but also a political one in the national and international courts.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q31_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q32'> <BODY> <TEXT><![CDATA[Employer monitoring of employees’ Internet activities has become so commonplace that it is no longer a subject for debate.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q32_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q32_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[This issue is being debated as employees see this issue an invasion of their privacy. Employers see increased Internet usage for searches not related to the company as a loss of productivity.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[This issue is being debated as employees see this issue an invasion of their privacy. Employers see increased Internet usage for searches not related to the company as a loss of productivity.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q32_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q33'> <BODY> <TEXT><![CDATA[The law which makes it illegal for U.S. businesses to use bribery in their dealings anywhere in the world is called the Foreign Corrupt Practices Act.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q33_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q33_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q33_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q34'> <BODY> <TEXT><![CDATA[The Better Business Bureau (BBB) is a government agency that encourages ethical business practices.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q34_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q34_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[The Better Business Bureau is a non-governmental organization.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[The Better Business Bureau is a non-governmental organization.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q34_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q35'> <BODY> <TEXT><![CDATA[An Internet innovation known as donuts were developed so that Web sites could recognize return visitors and thus generate a customized and personalized response.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q35_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q35_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[This innovation is known as a cookie, not a donut.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[This innovation is known as a cookie, not a donut.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q35_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q36'> <BODY> <TEXT><![CDATA[In most cases, the pressures of environmentalism have contributed to the profitability of small firms.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q36_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q36_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[Though some small businesses have been in a position to benefit from the general emphasis on the environment, a good numbers are adversely affected by environmental protections.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[Though some small businesses have been in a position to benefit from the general emphasis on the environment, a good numbers are adversely affected by environmental protections.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q36_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q37'> <BODY> <TEXT><![CDATA[The interests of small business owners and environmentalists are not always in conflict.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q37_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q37_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q37_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q38'> <BODY> <TEXT><![CDATA[The Ethics Resource Center has adapted a six-step process to help small businesses see issues more clearly and make better, more ethical decisions.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q38_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q38_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q38_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q39'> <BODY> <TEXT><![CDATA[In a recent survey of business owners, issues related to customers and competitors were the most difficult issues they faced.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q39_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q39_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q39_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q40'> <BODY> <TEXT><![CDATA[An employee loafing on the job or taking an unjustified sick leave would be considered examples of unethical behavior towards the employer.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q40_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q40_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q40_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q41'> <BODY> <TEXT><![CDATA[A recent survey found there was a strong connection between corporate citizen commitments and brand loyalty.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q41_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q41_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q41_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q42'> <BODY> <TEXT><![CDATA[A person selling 2nd grade flooring as 1st grade flooring is engaging in ethical business practices.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q42_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q42_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[This practice is unethical as the customer is paying more than what they are receiving.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[This practice is unethical as the customer is paying more than what they are receiving.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q42_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_MULTIPLECHOICE id='q43'> <BODY> <TEXT><![CDATA[While unethical practices do exist, it is good that the great majority of small firms strive to achieve the highest standards of ____ in their quest for profits.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q43_a1' position='1'> <TEXT><![CDATA[integrity]]></TEXT> </ANSWER> <ANSWER id='q43_a2' position='2'> <TEXT><![CDATA[relativism]]></TEXT> </ANSWER> <ANSWER id='q43_a3' position='3'> <TEXT><![CDATA[synchronous behavior]]></TEXT> </ANSWER> <ANSWER id='q43_a4' position='4'> <TEXT><![CDATA[congruity]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q43_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q44'> <BODY> <TEXT><![CDATA[Stakeholders in a business are made up of ]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q44_a1' position='1'> <TEXT><![CDATA[owners (stockholders).]]></TEXT> </ANSWER> <ANSWER id='q44_a2' position='2'> <TEXT><![CDATA[customers.]]></TEXT> </ANSWER> <ANSWER id='q44_a3' position='3'> <TEXT><![CDATA[employees.]]></TEXT> </ANSWER> <ANSWER id='q44_a4' position='4'> <TEXT><![CDATA[all of the above.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q44_a4'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q45'> <BODY> <TEXT><![CDATA[Skimming is an unethical business practice involving]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q45_a1' position='1'> <TEXT><![CDATA[failure to report all income on tax returns.]]></TEXT> </ANSWER> <ANSWER id='q45_a2' position='2'> <TEXT><![CDATA[employees taking cash from the cash register.]]></TEXT> </ANSWER> <ANSWER id='q45_a3' position='3'> <TEXT><![CDATA[sales associates offering gifts and inducements to purchasers.]]></TEXT> </ANSWER> <ANSWER id='q45_a4' position='4'> <TEXT><![CDATA[managers of competing firms agreeing to charge high prices.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q45_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q46'> <BODY> <TEXT><![CDATA[Jenny, as a prospective small business owner, wonders what type of ethical problems may prove most difficult. Which problem is correct for a typical company?]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q46_a1' position='1'> <TEXT><![CDATA[the environmental impact of her company.]]></TEXT> </ANSWER> <ANSWER id='q46_a2' position='2'> <TEXT><![CDATA[customers.]]></TEXT> </ANSWER> <ANSWER id='q46_a3' position='3'> <TEXT><![CDATA[employee hiring and training.]]></TEXT> </ANSWER> <ANSWER id='q46_a4' position='4'> <TEXT><![CDATA[the relationship with her banker.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q46_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q47'> <BODY> <TEXT><![CDATA[Because a firm has considerable discretion in reporting performance results, financial reports can sometimes be _____ without technically being illegal.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q47_a1' position='1'> <TEXT><![CDATA[inaccurate]]></TEXT> </ANSWER> <ANSWER id='q47_a2' position='2'> <TEXT><![CDATA[misleading]]></TEXT> </ANSWER> <ANSWER id='q47_a3' position='3'> <TEXT><![CDATA[unreliable]]></TEXT> </ANSWER> <ANSWER id='q47_a4' position='4'> <TEXT><![CDATA[bellicose]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q47_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q48'> <BODY> <TEXT><![CDATA[After issues related to customers and competitors, the second most common category of ethical issues that challenge small businesses is concerned with]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q48_a1' position='1'> <TEXT><![CDATA[the treatment of employees.]]></TEXT> </ANSWER> <ANSWER id='q48_a2' position='2'> <TEXT><![CDATA[international relations.]]></TEXT> </ANSWER> <ANSWER id='q48_a3' position='3'> <TEXT><![CDATA[public relations.]]></TEXT> </ANSWER> <ANSWER id='q48_a4' position='4'> <TEXT><![CDATA[harmful production processes.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q48_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q49'> <BODY> <TEXT><![CDATA[A nationwide survey showed what proportion of individuals holding managerial and professional positions in small business felt no pressure to act unethically?]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q49_a1' position='1'> <TEXT><![CDATA[0%]]></TEXT> </ANSWER> <ANSWER id='q49_a2' position='2'> <TEXT><![CDATA[30.1% ]]></TEXT> </ANSWER> <ANSWER id='q49_a3' position='3'> <TEXT><![CDATA[62.4%]]></TEXT> </ANSWER> <ANSWER id='q49_a4' position='4'> <TEXT><![CDATA[72.3%]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q49_a4'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q50'> <BODY> <TEXT><![CDATA[Temptations and pressures to act unethically are such that small firms are]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q50_a1' position='1'> <TEXT><![CDATA[less vulnerable than large firms.]]></TEXT> </ANSWER> <ANSWER id='q50_a2' position='2'> <TEXT><![CDATA[more vulnerable than large firms.]]></TEXT> </ANSWER> <ANSWER id='q50_a3' position='3'> <TEXT><![CDATA[as vulnerable as large firms.]]></TEXT> </ANSWER> <ANSWER id='q50_a4' position='4'> <TEXT><![CDATA[not subject to the temptations and pressures facing large firms.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q50_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q51'> <BODY> <TEXT><![CDATA[The term for when an employee steals money from a firm is]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q51_a1' position='1'> <TEXT><![CDATA[cheating.]]></TEXT> </ANSWER> <ANSWER id='q51_a2' position='2'> <TEXT><![CDATA[fraud.]]></TEXT> </ANSWER> <ANSWER id='q51_a3' position='3'> <TEXT><![CDATA[embezzlement.]]></TEXT> </ANSWER> <ANSWER id='q51_a4' position='4'> <TEXT><![CDATA[promotion.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q51_a3'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q52'> <BODY> <TEXT><![CDATA[An ethical business not only treats customers and employees honestly, but also acts as a good citizen in the community. These broader obligations of citizenship are called ]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q52_a1' position='1'> <TEXT><![CDATA[community commitment.]]></TEXT> </ANSWER> <ANSWER id='q52_a2' position='2'> <TEXT><![CDATA[philanthropy.]]></TEXT> </ANSWER> <ANSWER id='q52_a3' position='3'> <TEXT><![CDATA[environmentalism.]]></TEXT> </ANSWER> <ANSWER id='q52_a4' position='4'> <TEXT><![CDATA[social responsibilities.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q52_a4'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q53'> <BODY> <TEXT><![CDATA[Entrepreneurs should think carefully about their community commitments because “doing good” may add to a small company’s ]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q53_a1' position='1'> <TEXT><![CDATA[bottom line.]]></TEXT> </ANSWER> <ANSWER id='q53_a2' position='2'> <TEXT><![CDATA[financial burden.]]></TEXT> </ANSWER> <ANSWER id='q53_a3' position='3'> <TEXT><![CDATA[payroll.]]></TEXT> </ANSWER> <ANSWER id='q53_a4' position='4'> <TEXT><![CDATA[local profile.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q53_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q54'> <BODY> <TEXT><![CDATA[Many types of socially responsible actions can be consistent with a firm’s long-term profit resulting in some degree of _____ being earned by such behavior.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q54_a1' position='1'> <TEXT><![CDATA[money]]></TEXT> </ANSWER> <ANSWER id='q54_a2' position='2'> <TEXT><![CDATA[respect]]></TEXT> </ANSWER> <ANSWER id='q54_a3' position='3'> <TEXT><![CDATA[goodwill]]></TEXT> </ANSWER> <ANSWER id='q54_a4' position='4'> <TEXT><![CDATA[management expertise]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q54_a3'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q55'> <BODY> <TEXT><![CDATA[Entrepreneurs often come up short on their tax commitments because of a single-minded focus on their product or service and/or _____.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q55_a1' position='1'> <TEXT><![CDATA[casual accounting system]]></TEXT> </ANSWER> <ANSWER id='q55_a2' position='2'> <TEXT><![CDATA[low-cost accounting software]]></TEXT> </ANSWER> <ANSWER id='q55_a3' position='3'> <TEXT><![CDATA[incompetent in-house accountant]]></TEXT> </ANSWER> <ANSWER id='q55_a4' position='4'> <TEXT><![CDATA[cash-basis accounting system]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q55_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q56'> <BODY> <TEXT><![CDATA[Ethical issues]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q56_a1' position='1'> <TEXT><![CDATA[seldom involve legal issues.]]></TEXT> </ANSWER> <ANSWER id='q56_a2' position='2'> <TEXT><![CDATA[are questions of right and wrong.]]></TEXT> </ANSWER> <ANSWER id='q56_a3' position='3'> <TEXT><![CDATA[are always clearly defined.]]></TEXT> </ANSWER> <ANSWER id='q56_a4' position='4'> <TEXT><![CDATA[often resolve themselves.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q56_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q57'> <BODY> <TEXT><![CDATA[Perhaps the greatest benefit of integrity in business is the _____ it generates.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q57_a1' position='1'> <TEXT><![CDATA[trust]]></TEXT> </ANSWER> <ANSWER id='q57_a2' position='2'> <TEXT><![CDATA[profit]]></TEXT> </ANSWER> <ANSWER id='q57_a3' position='3'> <TEXT><![CDATA[reputation]]></TEXT> </ANSWER> <ANSWER id='q57_a4' position='4'> <TEXT><![CDATA[sales]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q57_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q58'> <BODY> <TEXT><![CDATA[Milton Friedman argues that businesses]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q58_a1' position='1'> <TEXT><![CDATA[should avoid social responsibility whenever it is possible to do so.]]></TEXT> </ANSWER> <ANSWER id='q58_a2' position='2'> <TEXT><![CDATA[should be required to use their resources meet their social responsibilities.]]></TEXT> </ANSWER> <ANSWER id='q58_a3' position='3'> <TEXT><![CDATA[can only earn profits if they do so in a socially responsible manner.]]></TEXT> </ANSWER> <ANSWER id='q58_a4' position='4'> <TEXT><![CDATA[are justified in being socially responsible only if doing so increases the firm’s value.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q58_a4'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q59'> <BODY> <TEXT><![CDATA[Jim Hackett, Steelcase’s CEO, is an example of]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q59_a1' position='1'> <TEXT><![CDATA[how an employee’s integrity can contribute to a business’s success.]]></TEXT> </ANSWER> <ANSWER id='q59_a2' position='2'> <TEXT><![CDATA[how an entrepreneur’s integrity contributes to a business’s success.]]></TEXT> </ANSWER> <ANSWER id='q59_a3' position='3'> <TEXT><![CDATA[how a customers’ lack of integrity can affect the operations of a firm.]]></TEXT> </ANSWER> <ANSWER id='q59_a4' position='4'> <TEXT><![CDATA[how an entrepreneur’s lack of integrity can cause a business failure.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q59_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q60'> <BODY> <TEXT><![CDATA[The application of U.S. standards to ethical issues that are clouded by cultural differences abroad is sometimes categorized as _____.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q60_a1' position='1'> <TEXT><![CDATA[overly idealistic.]]></TEXT> </ANSWER> <ANSWER id='q60_a2' position='2'> <TEXT><![CDATA[ethical imperialism.]]></TEXT> </ANSWER> <ANSWER id='q60_a3' position='3'> <TEXT><![CDATA[USA arrogance.]]></TEXT> </ANSWER> <ANSWER id='q60_a4' position='4'> <TEXT><![CDATA[situation ethics.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q60_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q61'> <BODY> <TEXT><![CDATA[A band who fails to record the cash they collected for admission to their shows could be charged with what illegal practice?]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q61_a1' position='1'> <TEXT><![CDATA[cash diversion]]></TEXT> </ANSWER> <ANSWER id='q61_a2' position='2'> <TEXT><![CDATA[tax evasion]]></TEXT> </ANSWER> <ANSWER id='q61_a3' position='3'> <TEXT><![CDATA[skimming]]></TEXT> </ANSWER> <ANSWER id='q61_a4' position='4'> <TEXT><![CDATA[payroll tax avoidance]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q61_a3'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q62'> <BODY> <TEXT><![CDATA[The ethical influence of a leader of a small business is]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q62_a1' position='1'> <TEXT><![CDATA[relatively minor.]]></TEXT> </ANSWER> <ANSWER id='q62_a2' position='2'> <TEXT><![CDATA[overpowered by profit concerns of stockholders.]]></TEXT> </ANSWER> <ANSWER id='q62_a3' position='3'> <TEXT><![CDATA[less important than the views of others within the firm.]]></TEXT> </ANSWER> <ANSWER id='q62_a4' position='4'> <TEXT><![CDATA[more pronounced than that of a leader of a large corporation.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q62_a4'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q63'> <BODY> <TEXT><![CDATA[In a small business, the most important key to ethical performance is]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q63_a1' position='1'> <TEXT><![CDATA[a code of ethics.]]></TEXT> </ANSWER> <ANSWER id='q63_a2' position='2'> <TEXT><![CDATA[the personal integrity of the founder or owner.]]></TEXT> </ANSWER> <ANSWER id='q63_a3' position='3'> <TEXT><![CDATA[a training program based on the code of ethics.]]></TEXT> </ANSWER> <ANSWER id='q63_a4' position='4'> <TEXT><![CDATA[the amount of legislation affecting the organization.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q63_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q64'> <BODY> <TEXT><![CDATA[The most important influence on ethics in a small business is]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q64_a1' position='1'> <TEXT><![CDATA[the accountant or bookkeeper who keeps honest financial records.]]></TEXT> </ANSWER> <ANSWER id='q64_a2' position='2'> <TEXT><![CDATA[the salesperson who quotes a fair price to customers.]]></TEXT> </ANSWER> <ANSWER id='q64_a3' position='3'> <TEXT><![CDATA[the founder or owner whose values are put into practice.]]></TEXT> </ANSWER> <ANSWER id='q64_a4' position='4'> <TEXT><![CDATA[the existence of a written code of ethics.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q64_a3'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q65'> <BODY> <TEXT><![CDATA[A code of ethics becomes increasingly appropriate and necessary as a small business]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q65_a1' position='1'> <TEXT><![CDATA[expands its credit sales and acquires more customers who buy on credit.]]></TEXT> </ANSWER> <ANSWER id='q65_a2' position='2'> <TEXT><![CDATA[begins to market products in other countries.]]></TEXT> </ANSWER> <ANSWER id='q65_a3' position='3'> <TEXT><![CDATA[grows larger, with a consequent lessening of the owner's personal influence.]]></TEXT> </ANSWER> <ANSWER id='q65_a4' position='4'> <TEXT><![CDATA[increases borrowing to the extent that one-third of its assets are financed by borrowing.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q65_a3'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q66'> <BODY> <TEXT><![CDATA[In drawing up a code of ethics, a small business owner should adopt a code]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q66_a1' position='1'> <TEXT><![CDATA[provided by the Ethics Resource Center of Washington, D.C.]]></TEXT> </ANSWER> <ANSWER id='q66_a2' position='2'> <TEXT><![CDATA[that outlines ethical principles and gives examples.]]></TEXT> </ANSWER> <ANSWER id='q66_a3' position='3'> <TEXT><![CDATA[that outlines ethical principles but avoids examples.]]></TEXT> </ANSWER> <ANSWER id='q66_a4' position='4'> <TEXT><![CDATA[suggested by the Better Business Bureau.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q66_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q67'> <BODY> <TEXT><![CDATA[In order to make an ethical decision, the key to problem definition is to]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q67_a1' position='1'> <TEXT><![CDATA[go with the obvious solution.]]></TEXT> </ANSWER> <ANSWER id='q67_a2' position='2'> <TEXT><![CDATA[look at the surface of the problem.]]></TEXT> </ANSWER> <ANSWER id='q67_a3' position='3'> <TEXT><![CDATA[find the most cost effective solution.]]></TEXT> </ANSWER> <ANSWER id='q67_a4' position='4'> <TEXT><![CDATA[identify the root of the problem.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q67_a4'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q68'> <BODY> <TEXT><![CDATA[Showing proper appreciation for subordinates as valuable members of the team is an essential ingredient of _____ integrity.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q68_a1' position='1'> <TEXT><![CDATA[environmental]]></TEXT> </ANSWER> <ANSWER id='q68_a2' position='2'> <TEXT><![CDATA[educational]]></TEXT> </ANSWER> <ANSWER id='q68_a3' position='3'> <TEXT><![CDATA[managerial]]></TEXT> </ANSWER> <ANSWER id='q68_a4' position='4'> <TEXT><![CDATA[relative]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q68_a3'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q69'> <BODY> <TEXT><![CDATA[An example of an employee acting unethically towards employer is?]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q69_a1' position='1'> <TEXT><![CDATA[Taking a vacation]]></TEXT> </ANSWER> <ANSWER id='q69_a2' position='2'> <TEXT><![CDATA[Taking unjustified sick leave]]></TEXT> </ANSWER> <ANSWER id='q69_a3' position='3'> <TEXT><![CDATA[Working overtime]]></TEXT> </ANSWER> <ANSWER id='q69_a4' position='4'> <TEXT><![CDATA[Taking a 15 minute break]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q69_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q70'> <BODY> <TEXT><![CDATA[According to the text, what percent of respondents said they were “very or somewhat likely” to switch brands based on corporate citizenship commitments?]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q70_a1' position='1'> <TEXT><![CDATA[12]]></TEXT> </ANSWER> <ANSWER id='q70_a2' position='2'> <TEXT><![CDATA[27]]></TEXT> </ANSWER> <ANSWER id='q70_a3' position='3'> <TEXT><![CDATA[50]]></TEXT> </ANSWER> <ANSWER id='q70_a4' position='4'> <TEXT><![CDATA[86]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q70_a4'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q71'> <BODY> <TEXT><![CDATA[A small computer retailer makes every effort to satisfy customer needs both before and after the sale. However, this retailer regards social problems as being beyond the scope of his business. This firm's management has recognized]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q71_a1' position='1'> <TEXT><![CDATA[some degree of social responsibility in its commitment to customers.]]></TEXT> </ANSWER> <ANSWER id='q71_a2' position='2'> <TEXT><![CDATA[the existence of social responsibilities but having failed to do anything about them.]]></TEXT> </ANSWER> <ANSWER id='q71_a3' position='3'> <TEXT><![CDATA[ethical obligations to customers but not social responsibilities.]]></TEXT> </ANSWER> <ANSWER id='q71_a4' position='4'> <TEXT><![CDATA[social responsibility as the domain of big business.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q71_a3'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q72'> <BODY> <TEXT><![CDATA[Entrepreneurs must reconcile their social obligations with _____.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q72_a1' position='1'> <TEXT><![CDATA[their family commitments.]]></TEXT> </ANSWER> <ANSWER id='q72_a2' position='2'> <TEXT><![CDATA[their personal schedule.]]></TEXT> </ANSWER> <ANSWER id='q72_a3' position='3'> <TEXT><![CDATA[the need to earn profits.]]></TEXT> </ANSWER> <ANSWER id='q72_a4' position='4'> <TEXT><![CDATA[their religious beliefs.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q72_a3'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q73'> <BODY> <TEXT><![CDATA[Social responsibilities go far beyond a firm's relationships with customers, and typically include diverse areas such as]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q73_a1' position='1'> <TEXT><![CDATA[protection of the environment.]]></TEXT> </ANSWER> <ANSWER id='q73_a2' position='2'> <TEXT><![CDATA[educational activism.]]></TEXT> </ANSWER> <ANSWER id='q73_a3' position='3'> <TEXT><![CDATA[consumer protection for all business dealings within the community.]]></TEXT> </ANSWER> <ANSWER id='q73_a4' position='4'> <TEXT><![CDATA[protection of religious liberties.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q73_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q74'> <BODY> <TEXT><![CDATA[The viewpoint expressed in the textbook is that social responsibility should be recognized by]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q74_a1' position='1'> <TEXT><![CDATA[manufacturing firms in particular, since they tend to have more pollution.]]></TEXT> </ANSWER> <ANSWER id='q74_a2' position='2'> <TEXT><![CDATA[businesses that operate in communities with greater social needs.]]></TEXT> </ANSWER> <ANSWER id='q74_a3' position='3'> <TEXT><![CDATA[businesses of any size.]]></TEXT> </ANSWER> <ANSWER id='q74_a4' position='4'> <TEXT><![CDATA[business firm that wants to make profits quickly.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q74_a3'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q75'> <BODY> <TEXT><![CDATA[There is a limit to the possible social responsiveness of small businesses because they must]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q75_a1' position='1'> <TEXT><![CDATA[make a profit to survive.]]></TEXT> </ANSWER> <ANSWER id='q75_a2' position='2'> <TEXT><![CDATA[be responsive to their customers.]]></TEXT> </ANSWER> <ANSWER id='q75_a3' position='3'> <TEXT><![CDATA[first of all be fair to their employees.]]></TEXT> </ANSWER> <ANSWER id='q75_a4' position='4'> <TEXT><![CDATA[not harm the environment.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q75_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q76'> <BODY> <TEXT><![CDATA[A recent National Federation of Independent Business study found that _____ percent of small businesses made contributions to their community in one form or another.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q76_a1' position='1'> <TEXT><![CDATA[36]]></TEXT> </ANSWER> <ANSWER id='q76_a2' position='2'> <TEXT><![CDATA[51]]></TEXT> </ANSWER> <ANSWER id='q76_a3' position='3'> <TEXT><![CDATA[78]]></TEXT> </ANSWER> <ANSWER id='q76_a4' position='4'> <TEXT><![CDATA[91]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q76_a4'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q77'> <BODY> <TEXT><![CDATA[The price of integrity is high, but the potential payoff is incalculable because it is impossible to compute]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q77_a1' position='1'> <TEXT><![CDATA[the price of a clear conscience.]]></TEXT> </ANSWER> <ANSWER id='q77_a2' position='2'> <TEXT><![CDATA[the cost of environmental destruction.]]></TEXT> </ANSWER> <ANSWER id='q77_a3' position='3'> <TEXT><![CDATA[the value of ethical imperialism.]]></TEXT> </ANSWER> <ANSWER id='q77_a4' position='4'> <TEXT><![CDATA[the profit margin on good deeds.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q77_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q78'> <BODY> <TEXT><![CDATA[The ethical standards of entrepreneurs]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q78_a1' position='1'> <TEXT><![CDATA[are unaffected by profit motives.]]></TEXT> </ANSWER> <ANSWER id='q78_a2' position='2'> <TEXT><![CDATA[are affected by customer perceptions.]]></TEXT> </ANSWER> <ANSWER id='q78_a3' position='3'> <TEXT><![CDATA[are seldom challenged by real-world events.]]></TEXT> </ANSWER> <ANSWER id='q78_a4' position='4'> <TEXT><![CDATA[are higher overall than those of corporate managers.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q78_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q79'> <BODY> <TEXT><![CDATA[A data file that is electronically sent to the customer's computer when other requested materials are downloaded from a Web site is known as]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q79_a1' position='1'> <TEXT><![CDATA[a cookie.]]></TEXT> </ANSWER> <ANSWER id='q79_a2' position='2'> <TEXT><![CDATA[a saucer.]]></TEXT> </ANSWER> <ANSWER id='q79_a3' position='3'> <TEXT><![CDATA[an inverted collector.]]></TEXT> </ANSWER> <ANSWER id='q79_a4' position='4'> <TEXT><![CDATA[a contact signature.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q79_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q80'> <BODY> <TEXT><![CDATA[Environmentalism poses the greatest threat to small]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q80_a1' position='1'> <TEXT><![CDATA[medical waste disposal businesses.]]></TEXT> </ANSWER> <ANSWER id='q80_a2' position='2'> <TEXT><![CDATA[drugstores.]]></TEXT> </ANSWER> <ANSWER id='q80_a3' position='3'> <TEXT><![CDATA[movie theaters.]]></TEXT> </ANSWER> <ANSWER id='q80_a4' position='4'> <TEXT><![CDATA[auto repair shops.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q80_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q81'> <BODY> <TEXT><![CDATA[An example of an industry especially vulnerable to efforts to protect the environment is the _____ industry.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q81_a1' position='1'> <TEXT><![CDATA[glass manufacturing]]></TEXT> </ANSWER> <ANSWER id='q81_a2' position='2'> <TEXT><![CDATA[military construction]]></TEXT> </ANSWER> <ANSWER id='q81_a3' position='3'> <TEXT><![CDATA[restaurants]]></TEXT> </ANSWER> <ANSWER id='q81_a4' position='4'> <TEXT><![CDATA[asbestos removal]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q81_a4'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q82'> <BODY> <TEXT><![CDATA[A baker looking for new retail space has returned from a seminar on environmentalism and wishes to act responsibly in this area. Which action will best accomplish this purpose?]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q82_a1' position='1'> <TEXT><![CDATA[Looking into leasing a LEED certified space]]></TEXT> </ANSWER> <ANSWER id='q82_a2' position='2'> <TEXT><![CDATA[Reduce product prices]]></TEXT> </ANSWER> <ANSWER id='q82_a3' position='3'> <TEXT><![CDATA[Eliminate undesirable processing odors]]></TEXT> </ANSWER> <ANSWER id='q82_a4' position='4'> <TEXT><![CDATA[Increase service to customers]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q82_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q83'> <BODY> <TEXT><![CDATA[U.S. Government assistance is available to lead the entrepreneur in compliance with environmental law through the]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q83_a1' position='1'> <TEXT><![CDATA[Small Business Administration.]]></TEXT> </ANSWER> <ANSWER id='q83_a2' position='2'> <TEXT><![CDATA[Department of Energy.]]></TEXT> </ANSWER> <ANSWER id='q83_a3' position='3'> <TEXT><![CDATA[Department of Commerce.]]></TEXT> </ANSWER> <ANSWER id='q83_a4' position='4'> <TEXT><![CDATA[Interior Department.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q83_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q84'> <BODY> <TEXT><![CDATA[An example of a small business that actually benefits from the growing interest in environmentalism would be]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q84_a1' position='1'> <TEXT><![CDATA[a fast-lube and oil change center.]]></TEXT> </ANSWER> <ANSWER id='q84_a2' position='2'> <TEXT><![CDATA[a producer of ethanol from farm waste.]]></TEXT> </ANSWER> <ANSWER id='q84_a3' position='3'> <TEXT><![CDATA[a self-service car wash.]]></TEXT> </ANSWER> <ANSWER id='q84_a4' position='4'> <TEXT><![CDATA[an asbestos removal service.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q84_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q85'> <BODY> <TEXT><![CDATA[Green Foam Blanks produces and sells a recycled polyurethane center for surfboards to ]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q85_a1' position='1'> <TEXT><![CDATA[improve surfer balance.]]></TEXT> </ANSWER> <ANSWER id='q85_a2' position='2'> <TEXT><![CDATA[decrease the use of endangered materials.]]></TEXT> </ANSWER> <ANSWER id='q85_a3' position='3'> <TEXT><![CDATA[decrease exposure to cancer causing materials.]]></TEXT> </ANSWER> <ANSWER id='q85_a4' position='4'> <TEXT><![CDATA[improve surfer speed while decreasing board prices.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q85_a3'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q86'> <BODY> <TEXT><![CDATA[According to Advertising Age magazine, USA workers spent the equivalent of _____ years’ worth of 40-hour work weeks reading non-work-related blogs on the Internet.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q86_a1' position='1'> <TEXT><![CDATA[2.3]]></TEXT> </ANSWER> <ANSWER id='q86_a2' position='2'> <TEXT><![CDATA[2.3 hundred]]></TEXT> </ANSWER> <ANSWER id='q86_a3' position='3'> <TEXT><![CDATA[2.3 thousand]]></TEXT> </ANSWER> <ANSWER id='q86_a4' position='4'> <TEXT><![CDATA[2.3 million]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q86_a4'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q87'> <BODY> <TEXT><![CDATA[A U.S. manager is upset with the company’s overseas representative for paying a small “access fee” to a local customs official to ensure the expedited release of a customer order. The manager’s belief such payments are wrong reflects a sense of _____.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q87_a1' position='1'> <TEXT><![CDATA[cultural insensitivity]]></TEXT> </ANSWER> <ANSWER id='q87_a2' position='2'> <TEXT><![CDATA[ethical elitism]]></TEXT> </ANSWER> <ANSWER id='q87_a3' position='3'> <TEXT><![CDATA[ethical imperialism]]></TEXT> </ANSWER> <ANSWER id='q87_a4' position='4'> <TEXT><![CDATA[cultural integrity]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q87_a3'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q88'> <BODY> <TEXT><![CDATA[The saying “When in Rome, do as the Romans do” reflects a philosophy of _____.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q88_a1' position='1'> <TEXT><![CDATA[ethical insensitivity]]></TEXT> </ANSWER> <ANSWER id='q88_a2' position='2'> <TEXT><![CDATA[ethical elitism]]></TEXT> </ANSWER> <ANSWER id='q88_a3' position='3'> <TEXT><![CDATA[ethical imperialism]]></TEXT> </ANSWER> <ANSWER id='q88_a4' position='4'> <TEXT><![CDATA[ethical relativism]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q88_a4'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q89'> <BODY> <TEXT><![CDATA[If a student copies a favorite CD and gives it away to a friend to use, the student is engaged in the theft of _____ property.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q89_a1' position='1'> <TEXT><![CDATA[collective]]></TEXT> </ANSWER> <ANSWER id='q89_a2' position='2'> <TEXT><![CDATA[intangible]]></TEXT> </ANSWER> <ANSWER id='q89_a3' position='3'> <TEXT><![CDATA[intellectual]]></TEXT> </ANSWER> <ANSWER id='q89_a4' position='4'> <TEXT><![CDATA[real]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q89_a3'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q90'> <BODY> <TEXT><![CDATA[As the Internet continues to grow, it is safe to assume that property rights will]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q90_a1' position='1'> <TEXT><![CDATA[become less difficult to protect.]]></TEXT> </ANSWER> <ANSWER id='q90_a2' position='2'> <TEXT><![CDATA[become more difficult to protect.]]></TEXT> </ANSWER> <ANSWER id='q90_a3' position='3'> <TEXT><![CDATA[become an irrelevancy of the past.]]></TEXT> </ANSWER> <ANSWER id='q90_a4' position='4'> <TEXT><![CDATA[become universally assumable.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q90_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q91'> <BODY> <TEXT><![CDATA[An eBay retailer selling counterfeit Gucci and Louis Vuitton handbags is a violation of laws related to ]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q91_a1' position='1'> <TEXT><![CDATA[Internet fraud.]]></TEXT> </ANSWER> <ANSWER id='q91_a2' position='2'> <TEXT><![CDATA[intellectual property.]]></TEXT> </ANSWER> <ANSWER id='q91_a3' position='3'> <TEXT><![CDATA[bait-and-switch marketing.]]></TEXT> </ANSWER> <ANSWER id='q91_a4' position='4'> <TEXT><![CDATA[ethical imperialism.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q91_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q92'> <BODY> <TEXT><![CDATA[A person misrepresenting income or claiming personal expenses as business expenses is guilty of _____.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q92_a1' position='1'> <TEXT><![CDATA[bait and switch]]></TEXT> </ANSWER> <ANSWER id='q92_a2' position='2'> <TEXT><![CDATA[skimming]]></TEXT> </ANSWER> <ANSWER id='q92_a3' position='3'> <TEXT><![CDATA[scaling]]></TEXT> </ANSWER> <ANSWER id='q92_a4' position='4'> <TEXT><![CDATA[relativism]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q92_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q93'> <BODY> <TEXT><![CDATA[Members of a community will react _____ to a business they trust.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q93_a1' position='1'> <TEXT><![CDATA[negatively]]></TEXT> </ANSWER> <ANSWER id='q93_a2' position='2'> <TEXT><![CDATA[positively]]></TEXT> </ANSWER> <ANSWER id='q93_a3' position='3'> <TEXT><![CDATA[indifferently]]></TEXT> </ANSWER> <ANSWER id='q93_a4' position='4'> <TEXT><![CDATA[indecisively]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q93_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q94'> <BODY> <TEXT><![CDATA[When evaluating alternatives for an ethical decision, all of the following questions should be asked except for which one? ]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q94_a1' position='1'> <TEXT><![CDATA[It is the truth?]]></TEXT> </ANSWER> <ANSWER id='q94_a2' position='2'> <TEXT><![CDATA[Will it be beneficial to all concerned?]]></TEXT> </ANSWER> <ANSWER id='q94_a3' position='3'> <TEXT><![CDATA[Is it fair to all concerned?]]></TEXT> </ANSWER> <ANSWER id='q94_a4' position='4'> <TEXT><![CDATA[Will it result in the most profits?]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q94_a4'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q95'> <BODY> <TEXT><![CDATA[The most widely recommended principle for ethical behavior is to do what]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q95_a1' position='1'> <TEXT><![CDATA[is best for yourself.]]></TEXT> </ANSWER> <ANSWER id='q95_a2' position='2'> <TEXT><![CDATA[will yield the most profits.]]></TEXT> </ANSWER> <ANSWER id='q95_a3' position='3'> <TEXT><![CDATA[you would want others to do for you.]]></TEXT> </ANSWER> <ANSWER id='q95_a4' position='4'> <TEXT><![CDATA[will reduce product prices.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q95_a3'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q96'> <BODY> <TEXT><![CDATA[PortionPac Chemical’s dedication to its customers, employees and environment is an example of ]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q96_a1' position='1'> <TEXT><![CDATA[sustainable small business.]]></TEXT> </ANSWER> <ANSWER id='q96_a2' position='2'> <TEXT><![CDATA[ethical relativism.]]></TEXT> </ANSWER> <ANSWER id='q96_a3' position='3'> <TEXT><![CDATA[social entrepreneurship.]]></TEXT> </ANSWER> <ANSWER id='q96_a4' position='4'> <TEXT><![CDATA[ethical imperialism.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q96_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q97'> <BODY> <TEXT><![CDATA[Integrity is]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q97_a1' position='1'> <TEXT><![CDATA[when a person’s character remains whole, despite the pressure and circumstances of the worst situations.]]></TEXT> </ANSWER> <ANSWER id='q97_a2' position='2'> <TEXT><![CDATA[a general sense of honesty and reliability that is shown by the person always doing the right thing.]]></TEXT> </ANSWER> <ANSWER id='q97_a3' position='3'> <TEXT><![CDATA[an uncompromising adherence to the lofty values, beliefs, and principles that an individual claims to hold.]]></TEXT> </ANSWER> <ANSWER id='q97_a4' position='4'> <TEXT><![CDATA[All of the above statements describe integrity,]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q97_a3'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q98'> <BODY> <TEXT><![CDATA[Which action does not violate an entrepreneur’s integrity?]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q98_a1' position='1'> <TEXT><![CDATA[Accepting cash and not reporting it on the books]]></TEXT> </ANSWER> <ANSWER id='q98_a2' position='2'> <TEXT><![CDATA[Flattering a prospective customer to make a sale]]></TEXT> </ANSWER> <ANSWER id='q98_a3' position='3'> <TEXT><![CDATA[Going back on a deal when a better opportunity arises]]></TEXT> </ANSWER> <ANSWER id='q98_a4' position='4'> <TEXT><![CDATA[All of the above actions violate integrity.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q98_a4'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q99'> <BODY> <TEXT><![CDATA[Karl Eller reports in his book, Integrity Is All You’ve Got, which of the following characteristics of entrepreneurial businesses with integrity?]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q99_a1' position='1'> <TEXT><![CDATA[The entrepreneur with integrity gives the company a competitive edge.]]></TEXT> </ANSWER> <ANSWER id='q99_a2' position='2'> <TEXT><![CDATA[The management of these companies understand the bottom line so that is still their singular focus.]]></TEXT> </ANSWER> <ANSWER id='q99_a3' position='3'> <TEXT><![CDATA[For the most part, founders with integrity are stressed to balance growing the business and following their principles.]]></TEXT> </ANSWER> <ANSWER id='q99_a4' position='4'> <TEXT><![CDATA[A solid financial performance needs to be achieved so that customers will know about the company’s integrity.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q99_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q100'> <BODY> <TEXT><![CDATA[Researchers Niels van Quaquebeke and Steffen Giessner found what in their study on integrity?]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q100_a1' position='1'> <TEXT><![CDATA[Perceptions of integrity make a difference.]]></TEXT> </ANSWER> <ANSWER id='q100_a2' position='2'> <TEXT><![CDATA[Asymmetrical company logos are seen as more ethical.]]></TEXT> </ANSWER> <ANSWER id='q100_a3' position='3'> <TEXT><![CDATA[The nature and quantity of a relationship strengthen ethical perceptions]]></TEXT> </ANSWER> <ANSWER id='q100_a4' position='4'> <TEXT><![CDATA[Customers must be told about the company’s dedication to integrity.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q100_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_ESSAY id='q101'> <BODY> <TEXT><![CDATA[Explain how integrity applies to various stakeholder groups, including owners, customers, employees, the community and the government.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q101_a1'> <TEXT><![CDATA[Some of the points that should be made are the following: ·Integrity is behaving in a way that is consistent with the noble values, beliefs, and principles an entrepreneur claims to hold. ·High standards of integrity require an honest attempt to promote the interests of all the owners, which include a commitment to financial performance and protection of the firm’s reputation. ·Small businesses must care for their customers as individuals, and the marketing of their products or services must “tell the truth, the whole truth and nothing but the truth.” ·A firm’s integrity is also expressed by the value it places on its employees. Showing proper appreciation for subordinates as human beings and as valuable members of the team is an essential ingredient of managerial integrity. ·An ethical business is one that acts as a good citizen in the community, starting with job creation and adding to the local tax revenues, but also giving back even more to the community in return for the local support it enjoys. ·A small business with integrity will report fully and properly the income and expenses of the business and avoid concealing income or claiming personal expenses as a business expense. Further, it will comply with all laws and regulations of the various governmental jurisdictions within which it operates.]]></TEXT> </ANSWER> <GRADABLE> </GRADABLE> </QUESTION_ESSAY> <QUESTION_ESSAY id='q102'> <BODY> <TEXT><![CDATA[What are some important social responsibilities of small businesses?]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q102_a1'> <TEXT><![CDATA[Small firms, as well as large ones, have responsibilities to their communities, their customers, and their employees. Protecting the environment from pollution and conserving resources such as soil, water, endangered species, and old-growth forests benefit not only personal interests but those of future generations as well. Small businesses have an opportunity to sponsor worthwhile charitable causes within the community, simultaneously making a positive impact and obtaining goodwill. Treating people fairly rather than manipulating them for gain is a social responsibility both large and small businesses should assume, through responsiveness to consumers and through fair labor practices.]]></TEXT> </ANSWER> <GRADABLE> </GRADABLE> </QUESTION_ESSAY> <QUESTION_ESSAY id='q103'> <BODY> <TEXT><![CDATA[Discuss the relationship between profits and social responsibility in the small firm.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q103_a1'> <TEXT><![CDATA[Some of the points that should be made are the following:<div style="font-size:2pt"></div><table cellpadding="0" cellspacing="0" width="91%" border="0"><tr valign="top"><td>·</td><td>Some socially responsible actions are consistent with the profit goal-particularly long-run profits.</td></tr><tr valign="top"><td>·</td><td>Profits are a limiting factor. A business cannot survive if it gives away all of its profits.</td></tr><tr valign="top"><td>·</td><td>Some actions for community betterment are very costly—e.g., eliminating pollution from an iron foundry.</td></tr><tr valign="top"><td>·</td><td>There are motivations for social responsibility that go beyond profits.</td></tr><tr valign="top"><td>·</td><td>A firm that consistently ignores social responsibility may contribute to the passing of restrictive legislation and possibly alienate customers.</td></tr><tr height="0" style="border:none"><td width="5%"></td><td width="95%"></td></tr></table>]]></TEXT> </ANSWER> <GRADABLE> </GRADABLE> </QUESTION_ESSAY> <QUESTION_ESSAY id='q104'> <BODY> <TEXT><![CDATA[Describe the five fundamental principles that an ethics policy should address.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q104_a1'> <TEXT><![CDATA[Purpose: The vision for the company and its core values should guide business conduct. Pride: When people take pride in their work and their company, they are much more likely to be ethical in their dealings. Patience: Pushing others too hard for short-term results may cause unethical actions sooner or later as it will seem to be the only way to achieve those outcomes. Persistence: People should stand by their word, as it is the foundation of trust. If the company is not committed to an ethical framework, personal integrity is at risk, as is the reputation of the company. Perspective: Stopping from time to time to reflect on where the business is going, why it is going that way, and how to plan to get there will allow more confidence that the company is on the right track now and will continue to be in the future.]]></TEXT> </ANSWER> <GRADABLE> </GRADABLE> </QUESTION_ESSAY> <QUESTION_ESSAY id='q105'> <BODY> <TEXT><![CDATA[List the six-step decision making process in order and comment on each of the steps in resolving ethical issues.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q105_a1'> <TEXT><![CDATA[Step 1: Define the problem. How one defines the problem will guide where one looks for the solutions. The root of the problem must be found in the search for a solution. Step 2: Identify alternative solutions to the problem. Be open-minded and consider creative alternatives rather than just the most obvious. Step 3: Evaluate the identified alternatives. Perhaps the most widely recommended principle for ethical behavior is to follow the Golden Rule: “Treat others as you would like to be treated.” Following this principle is a potential way to evaluate ethical decisions. Step 4: Make the decision. Choose the “best” ethical response based on an evaluation of all the alternatives, always keeping the vision and core values in mind. Step 5: Implement the decision. Entrepreneurs sometimes put off responding to ethical challenges, but delaying implementation of the decision may allow a small problem to grow into a major crisis. Step 6: Evaluate the decision. Has the response solved the dilemma? or made it worse? or had no effect? The matter may need to be reopened to make things right.]]></TEXT> </ANSWER> <GRADABLE> </GRADABLE> </QUESTION_ESSAY> <QUESTION_ESSAY id='q106'> <BODY> <TEXT><![CDATA[Using examples discussed in the book, discuss how sustainability has resulted in different goals for small businesses.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q106_a1'> <TEXT><![CDATA[Goals vary by the business based on the stakeholders. Examples include saving the planet, decreasing company costs, increasing customer growth, and increased shareholder value. The book discusses the following examples. 1. PortionPac Chemical *decreased product packaging and shipping energy *decreased environmentally harmful cleaning chemicals * 1. Buying, rehabbing, or leasing a LEED-certified building - helps achieve company goals of *decreased energy costs *improving employee air quality - possible improved morale 2. Green Foam Blanks *increased recycled materials *decreased employee and customer exposure to carcinogens 3. Hydrolosophy *decreased customer utility *decreased customer natural resource use 4. Boo Bicycles *increased use of renewable resources *improved customer satisfaction]]></TEXT> </ANSWER> <GRADABLE> </GRADABLE> </QUESTION_ESSAY> <QUESTION_ESSAY id='q107'> <BODY> <TEXT><![CDATA[How can integrity and financial success be related? Use PortionPac Chemical as an example to strengthen the argument.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q107_a1'> <TEXT><![CDATA[Success in an entrepreneurial endeavor involves financial gain while creating value for the company’s stakeholders (owners, stockholders, customers, employees, the community, and the government). To have integrity means others are considered even if the company is not as financially successful. Most companies are directed by entrepreneurs who balance the two concepts. PortionPac Chemical produces environmentally friendly cleaning products using a culture specializing in trust, satisfaction and good relationships. Customers and employees are of concern over profits. As a result, Winning Workplaces and Inc.magazine awarded the company a “2010 Top Small Company Workplace” recognition for its dedication to the employees and customers. In 2009, the company turnover was 2% and annual revenue’s had increased by 8% for annual sales of almost $20 million.]]></TEXT> </ANSWER> <GRADABLE> </GRADABLE> </QUESTION_ESSAY> <QUESTION_ESSAY id='q108'> <BODY> <TEXT><![CDATA[Describe PRO factors and how these factors relate to customers.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q108_a1'> <TEXT><![CDATA[ Customers are less likely to buy a product or service if they question the company’s products/services, representatives or the organization. Therefore a new company should be able to provide the following information for prospective customers. 1. The product/service should serve customer needs better than the competition’s product or service. Brand substitution should be easy. Since knowledge about the product/service is more important than customer service or how long the company has been in business, providing that information in a format that customers want is essential. 2. The employees of the company should provide excellent service by being able to answer questions and what they can do for the customer. 3. The company should leave the customer with the understanding they will stand behind the product or service especially if they have a problem.]]></TEXT> </ANSWER> <GRADABLE> </GRADABLE> </QUESTION_ESSAY> <QUESTION_ESSAY id='q109'> <BODY> <TEXT><![CDATA[Discuss the issues related to Internet usage and personal privacy from both a business perspective and employee standpoint. What should a small business do to decrease conflict?]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q109_a1'> <TEXT><![CDATA[The issues center around privacy and monitoring usage. While businesses are known to use cookies to collect date on their customers for marketing research, employees may see the company using that information to gain information from the employee’s business computer as an invasion of privacy. A good company policy for customers should be to inform them of such usage and promise not to sell that information to a third party. The same promise should be issued to an employee. Some businesses may be concerned with employees wasting time on personal use of the Internet while at work and therefore monitor the amount of time an employee spends on personal emails, shopping, or surfing. They may also feel that employees may inadvertently expose the company system to viruses and malware causing harm to the entire system. Employees see this practice as an invasion of privacy especially when limited use of the Internet may increase employee productivity. Also some employee positions require the worker to be online for monitoring customer trends. Again, the business needs to make the employee aware that the company is monitoring usage to prevent possible lawsuits.]]></TEXT> </ANSWER> <GRADABLE> </GRADABLE> </QUESTION

<QUESTIONLIST> <QUESTION id='q1' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q2' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q3' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q4' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q5' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q6' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q7' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q8' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q9' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q10' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q11' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q12' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q13' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q14' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q15' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q16' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q17' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q18' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q19' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q20' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q21' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q22' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q23' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q24' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q25' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q26' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q27' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q28' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q29' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q30' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q31' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q32' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q33' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q34' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q35' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q36' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q37' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q38' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q39' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q40' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q41' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q42' class='QUESTION_TRUEFALSE' points='1'/> <QUESTION id='q43' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q44' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q45' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q46' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q47' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q48' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q49' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q50' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q51' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q52' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q53' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q54' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q55' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q56' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q57' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q58' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q59' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q60' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q61' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q62' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q63' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q64' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q65' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q66' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q67' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q68' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q69' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q70' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q71' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q72' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q73' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q74' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q75' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q76' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q77' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q78' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q79' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q80' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q81' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q82' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q83' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q84' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q85' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q86' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q87' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q88' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q89' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q90' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q91' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q92' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q93' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q94' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q95' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q96' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q97' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q98' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q99' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q100' class='QUESTION_MULTIPLECHOICE' points='1'/> <QUESTION id='q101' class='QUESTION_ESSAY' points='1'/> <QUESTION id='q102' class='QUESTION_ESSAY' points='1'/> <QUESTION id='q103' class='QUESTION_ESSAY' points='1'/> <QUESTION id='q104' class='QUESTION_ESSAY' points='1'/> <QUESTION id='q105' class='QUESTION_ESSAY' points='1'/> <QUESTION id='q106' class='QUESTION_ESSAY' points='1'/> <QUESTION id='q107' class='QUESTION_ESSAY' points='1'/> <QUESTION id='q108' class='QUESTION_ESSAY' points='1'/> <QUESTION id='q109' class='QUESTION_ESSAY' points='1'/> </QUESTIONLIST> <QUESTION_TRUEFALSE id='q1'> <BODY> <TEXT><![CDATA[Many entrepreneurs are people of principle, and integrity regulates their quest for profits.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q1_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q1_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q1_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q2'> <BODY> <TEXT><![CDATA[Small businesses that practice skimming of income are acting unethically and illegally.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q2_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q2_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q2_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q3'> <BODY> <TEXT><![CDATA[Skimming by small business is sufficiently widespread to be recognized as a general problem.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q3_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q3_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q3_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q4'> <BODY> <TEXT><![CDATA[According to a Baylor University survey, small business owners experienced more ethical problems pertaining to the environment than problems with customer relationships.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q4_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q4_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[The survey actually showed that few small business owners (4%) experienced ethical problems pertaining to the environment, but many of them (24%) reported ethical problems in relationships with customers.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[The survey actually showed that few small business owners (4%) experienced ethical problems pertaining to the environment, but many of them (24%) reported ethical problems in relationships with customers.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q4_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q5'> <BODY> <TEXT><![CDATA[Sales people must often walk a fine line between persuasion and deception.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q5_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q5_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q5_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q6'> <BODY> <TEXT><![CDATA[Entrepreneurs who do not behave in a way consistent with the noble values, beliefs, and principles they claim to hold are said to be compromising their integrity.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q6_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q6_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q6_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q7'> <BODY> <TEXT><![CDATA[Unlike employees in small firms, persons who work for large corporations face pressure from various sources to act in ways that conflict with their own sense of what is right and wrong.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q7_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q7_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[These pressures are indeed great for employees in large firms, but small firm employees also face these pressures.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[These pressures are indeed great for employees in large firms, but small firm employees also face these pressures.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q7_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q8'> <BODY> <TEXT><![CDATA[In a nationwide survey of employees of small firms holding managerial and professional positions, less than half reported feeling no pressure to compromise their own ethical standards.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q8_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q8_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[Over 72% reported an absence of pressure to compromise personal standards. However the study from Baylor University also reported over 24% experienced slight pressure (almost 4% experienced extreme pressure) to compromise.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[Over 72% reported an absence of pressure to compromise personal standards. However the study from Baylor University also reported over 24% experienced slight pressure (almost 4% experienced extreme pressure) to compromise.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q8_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q9'> <BODY> <TEXT><![CDATA[Nobel Prize winning economist Milton Friedman stated that there is only one social responsibility of business – to use its resources and engage in activities designed to increase profits no matter what is required.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q9_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q9_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[Friedman stated businesses should “use its resources and engage in activities designed to increase its profits so long as it stays within the rules of the game, which is to say, engages in open and free competition without deception or fraud.”]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[Friedman stated businesses should “use its resources and engage in activities designed to increase its profits so long as it stays within the rules of the game, which is to say, engages in open and free competition without deception or fraud.”]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q9_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q10'> <BODY> <TEXT><![CDATA[Unethical business behaviors take place in every country, but some countries must deal with more serious forms of illegal business activity than others.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q10_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q10_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q10_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q11'> <BODY> <TEXT><![CDATA[Temptations and pressures to act unethically are thought to be greater in big business than in small business.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q11_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q11_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[As a result of their size and low public profile, temptations and pressures to act unethically are thought to be greater in small business than in big business.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[As a result of their size and low public profile, temptations and pressures to act unethically are thought to be greater in small business than in big business.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q11_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q12'> <BODY> <TEXT><![CDATA[The essence of ethical relativism is captured in the following statement: "When in Rome, do as the Romans do."]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q12_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q12_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q12_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q13'> <BODY> <TEXT><![CDATA[Small business owners may be tempted to rationalize bribery as a way of offsetting what seems to be a competitive disadvantage in relation to large firms.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q13_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q13_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q13_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q14'> <BODY> <TEXT><![CDATA[Stakeholders are those who neither can affect the performance of a company nor are they affected by it.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q14_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q14_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[Stakeholders are individuals or groups who either can affect or are affected by the performance of the company.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[Stakeholders are individuals or groups who either can affect or are affected by the performance of the company.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q14_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q15'> <BODY> <TEXT><![CDATA[Business practices and other behaviors reflect the underlying values of the leaders and employees of a business.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q15_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q15_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q15_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q16'> <BODY> <TEXT><![CDATA[Judeo-Christian values have traditionally been left in the churches and synagogues and have not entered the marketplace.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q16_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q16_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[Judeo-Christian values have traditionally served as the general body of beliefs underlying business behavior.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[Judeo-Christian values have traditionally served as the general body of beliefs underlying business behavior.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q16_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q17'> <BODY> <TEXT><![CDATA[Religious values and other deeply felt convictions strengthen a manager's resolve to act ethically in the face of temptation.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q17_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q17_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q17_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q18'> <BODY> <TEXT><![CDATA[Without a strong commitment to integrity on the part of small business leadership, ethical standards can easily be compromised.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q18_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q18_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q18_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q19'> <BODY> <TEXT><![CDATA[Because they are in contact with a much larger body of employees, the ethical influence of a leader in a large business is more pronounced than is that of a leader in a small firm.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q19_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q19_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[The personal ethical influence of the leader decreases as a firm grows larger because his or her influence is diffused over a larger organization.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[The personal ethical influence of the leader decreases as a firm grows larger because his or her influence is diffused over a larger organization.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q19_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q20'> <BODY> <TEXT><![CDATA[Small business owners cannot formulate codes of ethics; they must be issued by law or by professional associations.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q20_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q20_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[At some point, the owner-manager of a firm should formulate a code of ethics similar to that of most large corporations.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[At some point, the owner-manager of a firm should formulate a code of ethics similar to that of most large corporations.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q20_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q21'> <BODY> <TEXT><![CDATA[Codes of ethics should not only express the principles that members of the firm should follow but also give examples of situations likely to be faced.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q21_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q21_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q21_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q22'> <BODY> <TEXT><![CDATA[Although Jim Hackett, CEO of Steelcase, decided to recall defective fire-retardant wall panels at an expense to the company of $40 million, the events of September 11, 2001 vindicated his action.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q22_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q22_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q22_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q23'> <BODY> <TEXT><![CDATA[The level of integrity in a firm is unrelated to the respect given to employees.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q23_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q23_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[The level of integrity is related to the value the company places on its employees as management decisions affects employee personal and family lives.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[The level of integrity is related to the value the company places on its employees as management decisions affects employee personal and family lives.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q23_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q24'> <BODY> <TEXT><![CDATA[Zappos, under the guidance of Tony Hsieh, will pay employees to quit if they are unhappy with their jobs so as to support his employees and protect customer interactions.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q24_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q24_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[It is the opposite.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[It is the opposite.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q24_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q25'> <BODY> <TEXT><![CDATA[One reason why entrepreneurs of small, growth-oriented companies tend to be more narrowly focused on profits and thus less socially responsible than CEOs of large businesses is their lack of understanding of social responsibility.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q25_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q25_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[The reason suggested was simple survival as firms may see social responsibility as a luxury management simply can not afford.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[The reason suggested was simple survival as firms may see social responsibility as a luxury management simply can not afford.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q25_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q26'> <BODY> <TEXT><![CDATA[Many entrepreneurs feel a duty to give back to the community which supports them, but they usually gain benefits from the increased goodwill as a result.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q26_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q26_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q26_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q27'> <BODY> <TEXT><![CDATA[Local, state, and federal tax obligations such as Social Security, Medicare and unemployment insurance must be withheld, but the largest tax burden on small business is the income tax because it must be paid whether the company makes a profit or not.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q27_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q27_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[Largest burden is local, state and federal taxes are owed whether a company makes a profit or not.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[Largest burden is local, state and federal taxes are owed whether a company makes a profit or not.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q27_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q28'> <BODY> <TEXT><![CDATA[Most entrepreneurs exercise great integrity, but some are particularly vulnerable with regard to ethical issues that directly affect profits.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q28_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q28_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q28_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q29'> <BODY> <TEXT><![CDATA[Socially responsible activities may be consistent with a firm's long-term profit objective.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q29_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q29_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q29_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q30'> <BODY> <TEXT><![CDATA[The goodwill gained from benefiting the community may be worth more than it costs.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q30_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q30_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q30_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q31'> <BODY> <TEXT><![CDATA[Since there are laws on the books making it a crime to use someone’s intellectual property without their permission, it is strictly a legal issue, not an ethical one.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q31_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q31_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[Intellectual property protection has become not only a legal and ethical issue but also a political one in the national and international courts.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[Intellectual property protection has become not only a legal and ethical issue but also a political one in the national and international courts.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q31_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q32'> <BODY> <TEXT><![CDATA[Employer monitoring of employees’ Internet activities has become so commonplace that it is no longer a subject for debate.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q32_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q32_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[This issue is being debated as employees see this issue an invasion of their privacy. Employers see increased Internet usage for searches not related to the company as a loss of productivity.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[This issue is being debated as employees see this issue an invasion of their privacy. Employers see increased Internet usage for searches not related to the company as a loss of productivity.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q32_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q33'> <BODY> <TEXT><![CDATA[The law which makes it illegal for U.S. businesses to use bribery in their dealings anywhere in the world is called the Foreign Corrupt Practices Act.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q33_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q33_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q33_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q34'> <BODY> <TEXT><![CDATA[The Better Business Bureau (BBB) is a government agency that encourages ethical business practices.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q34_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q34_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[The Better Business Bureau is a non-governmental organization.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[The Better Business Bureau is a non-governmental organization.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q34_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q35'> <BODY> <TEXT><![CDATA[An Internet innovation known as donuts were developed so that Web sites could recognize return visitors and thus generate a customized and personalized response.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q35_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q35_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[This innovation is known as a cookie, not a donut.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[This innovation is known as a cookie, not a donut.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q35_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q36'> <BODY> <TEXT><![CDATA[In most cases, the pressures of environmentalism have contributed to the profitability of small firms.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q36_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q36_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[Though some small businesses have been in a position to benefit from the general emphasis on the environment, a good numbers are adversely affected by environmental protections.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[Though some small businesses have been in a position to benefit from the general emphasis on the environment, a good numbers are adversely affected by environmental protections.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q36_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q37'> <BODY> <TEXT><![CDATA[The interests of small business owners and environmentalists are not always in conflict.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q37_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q37_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q37_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q38'> <BODY> <TEXT><![CDATA[The Ethics Resource Center has adapted a six-step process to help small businesses see issues more clearly and make better, more ethical decisions.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q38_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q38_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q38_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q39'> <BODY> <TEXT><![CDATA[In a recent survey of business owners, issues related to customers and competitors were the most difficult issues they faced.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q39_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q39_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q39_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q40'> <BODY> <TEXT><![CDATA[An employee loafing on the job or taking an unjustified sick leave would be considered examples of unethical behavior towards the employer.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q40_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q40_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q40_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q41'> <BODY> <TEXT><![CDATA[A recent survey found there was a strong connection between corporate citizen commitments and brand loyalty.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q41_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q41_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q41_a1'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_TRUEFALSE id='q42'> <BODY> <TEXT><![CDATA[A person selling 2nd grade flooring as 1st grade flooring is engaging in ethical business practices.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q42_a1'> <TEXT>True</TEXT> </ANSWER> <ANSWER id='q42_a2'> <TEXT>False</TEXT> </ANSWER> <GRADABLE> <FEEDBACK_WHEN_CORRECT><![CDATA[This practice is unethical as the customer is paying more than what they are receiving.]]></FEEDBACK_WHEN_CORRECT> <FEEDBACK_WHEN_INCORRECT><![CDATA[This practice is unethical as the customer is paying more than what they are receiving.]]></FEEDBACK_WHEN_INCORRECT> <CORRECTANSWER answer_id='q42_a2'/> </GRADABLE> </QUESTION_TRUEFALSE> <QUESTION_MULTIPLECHOICE id='q43'> <BODY> <TEXT><![CDATA[While unethical practices do exist, it is good that the great majority of small firms strive to achieve the highest standards of ____ in their quest for profits.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q43_a1' position='1'> <TEXT><![CDATA[integrity]]></TEXT> </ANSWER> <ANSWER id='q43_a2' position='2'> <TEXT><![CDATA[relativism]]></TEXT> </ANSWER> <ANSWER id='q43_a3' position='3'> <TEXT><![CDATA[synchronous behavior]]></TEXT> </ANSWER> <ANSWER id='q43_a4' position='4'> <TEXT><![CDATA[congruity]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q43_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q44'> <BODY> <TEXT><![CDATA[Stakeholders in a business are made up of ]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q44_a1' position='1'> <TEXT><![CDATA[owners (stockholders).]]></TEXT> </ANSWER> <ANSWER id='q44_a2' position='2'> <TEXT><![CDATA[customers.]]></TEXT> </ANSWER> <ANSWER id='q44_a3' position='3'> <TEXT><![CDATA[employees.]]></TEXT> </ANSWER> <ANSWER id='q44_a4' position='4'> <TEXT><![CDATA[all of the above.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q44_a4'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q45'> <BODY> <TEXT><![CDATA[Skimming is an unethical business practice involving]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q45_a1' position='1'> <TEXT><![CDATA[failure to report all income on tax returns.]]></TEXT> </ANSWER> <ANSWER id='q45_a2' position='2'> <TEXT><![CDATA[employees taking cash from the cash register.]]></TEXT> </ANSWER> <ANSWER id='q45_a3' position='3'> <TEXT><![CDATA[sales associates offering gifts and inducements to purchasers.]]></TEXT> </ANSWER> <ANSWER id='q45_a4' position='4'> <TEXT><![CDATA[managers of competing firms agreeing to charge high prices.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q45_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q46'> <BODY> <TEXT><![CDATA[Jenny, as a prospective small business owner, wonders what type of ethical problems may prove most difficult. Which problem is correct for a typical company?]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q46_a1' position='1'> <TEXT><![CDATA[the environmental impact of her company.]]></TEXT> </ANSWER> <ANSWER id='q46_a2' position='2'> <TEXT><![CDATA[customers.]]></TEXT> </ANSWER> <ANSWER id='q46_a3' position='3'> <TEXT><![CDATA[employee hiring and training.]]></TEXT> </ANSWER> <ANSWER id='q46_a4' position='4'> <TEXT><![CDATA[the relationship with her banker.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q46_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q47'> <BODY> <TEXT><![CDATA[Because a firm has considerable discretion in reporting performance results, financial reports can sometimes be _____ without technically being illegal.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q47_a1' position='1'> <TEXT><![CDATA[inaccurate]]></TEXT> </ANSWER> <ANSWER id='q47_a2' position='2'> <TEXT><![CDATA[misleading]]></TEXT> </ANSWER> <ANSWER id='q47_a3' position='3'> <TEXT><![CDATA[unreliable]]></TEXT> </ANSWER> <ANSWER id='q47_a4' position='4'> <TEXT><![CDATA[bellicose]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q47_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q48'> <BODY> <TEXT><![CDATA[After issues related to customers and competitors, the second most common category of ethical issues that challenge small businesses is concerned with]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q48_a1' position='1'> <TEXT><![CDATA[the treatment of employees.]]></TEXT> </ANSWER> <ANSWER id='q48_a2' position='2'> <TEXT><![CDATA[international relations.]]></TEXT> </ANSWER> <ANSWER id='q48_a3' position='3'> <TEXT><![CDATA[public relations.]]></TEXT> </ANSWER> <ANSWER id='q48_a4' position='4'> <TEXT><![CDATA[harmful production processes.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q48_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q49'> <BODY> <TEXT><![CDATA[A nationwide survey showed what proportion of individuals holding managerial and professional positions in small business felt no pressure to act unethically?]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q49_a1' position='1'> <TEXT><![CDATA[0%]]></TEXT> </ANSWER> <ANSWER id='q49_a2' position='2'> <TEXT><![CDATA[30.1% ]]></TEXT> </ANSWER> <ANSWER id='q49_a3' position='3'> <TEXT><![CDATA[62.4%]]></TEXT> </ANSWER> <ANSWER id='q49_a4' position='4'> <TEXT><![CDATA[72.3%]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q49_a4'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q50'> <BODY> <TEXT><![CDATA[Temptations and pressures to act unethically are such that small firms are]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q50_a1' position='1'> <TEXT><![CDATA[less vulnerable than large firms.]]></TEXT> </ANSWER> <ANSWER id='q50_a2' position='2'> <TEXT><![CDATA[more vulnerable than large firms.]]></TEXT> </ANSWER> <ANSWER id='q50_a3' position='3'> <TEXT><![CDATA[as vulnerable as large firms.]]></TEXT> </ANSWER> <ANSWER id='q50_a4' position='4'> <TEXT><![CDATA[not subject to the temptations and pressures facing large firms.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q50_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q51'> <BODY> <TEXT><![CDATA[The term for when an employee steals money from a firm is]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q51_a1' position='1'> <TEXT><![CDATA[cheating.]]></TEXT> </ANSWER> <ANSWER id='q51_a2' position='2'> <TEXT><![CDATA[fraud.]]></TEXT> </ANSWER> <ANSWER id='q51_a3' position='3'> <TEXT><![CDATA[embezzlement.]]></TEXT> </ANSWER> <ANSWER id='q51_a4' position='4'> <TEXT><![CDATA[promotion.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q51_a3'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q52'> <BODY> <TEXT><![CDATA[An ethical business not only treats customers and employees honestly, but also acts as a good citizen in the community. These broader obligations of citizenship are called ]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q52_a1' position='1'> <TEXT><![CDATA[community commitment.]]></TEXT> </ANSWER> <ANSWER id='q52_a2' position='2'> <TEXT><![CDATA[philanthropy.]]></TEXT> </ANSWER> <ANSWER id='q52_a3' position='3'> <TEXT><![CDATA[environmentalism.]]></TEXT> </ANSWER> <ANSWER id='q52_a4' position='4'> <TEXT><![CDATA[social responsibilities.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q52_a4'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q53'> <BODY> <TEXT><![CDATA[Entrepreneurs should think carefully about their community commitments because “doing good” may add to a small company’s ]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q53_a1' position='1'> <TEXT><![CDATA[bottom line.]]></TEXT> </ANSWER> <ANSWER id='q53_a2' position='2'> <TEXT><![CDATA[financial burden.]]></TEXT> </ANSWER> <ANSWER id='q53_a3' position='3'> <TEXT><![CDATA[payroll.]]></TEXT> </ANSWER> <ANSWER id='q53_a4' position='4'> <TEXT><![CDATA[local profile.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q53_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q54'> <BODY> <TEXT><![CDATA[Many types of socially responsible actions can be consistent with a firm’s long-term profit resulting in some degree of _____ being earned by such behavior.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q54_a1' position='1'> <TEXT><![CDATA[money]]></TEXT> </ANSWER> <ANSWER id='q54_a2' position='2'> <TEXT><![CDATA[respect]]></TEXT> </ANSWER> <ANSWER id='q54_a3' position='3'> <TEXT><![CDATA[goodwill]]></TEXT> </ANSWER> <ANSWER id='q54_a4' position='4'> <TEXT><![CDATA[management expertise]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q54_a3'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q55'> <BODY> <TEXT><![CDATA[Entrepreneurs often come up short on their tax commitments because of a single-minded focus on their product or service and/or _____.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q55_a1' position='1'> <TEXT><![CDATA[casual accounting system]]></TEXT> </ANSWER> <ANSWER id='q55_a2' position='2'> <TEXT><![CDATA[low-cost accounting software]]></TEXT> </ANSWER> <ANSWER id='q55_a3' position='3'> <TEXT><![CDATA[incompetent in-house accountant]]></TEXT> </ANSWER> <ANSWER id='q55_a4' position='4'> <TEXT><![CDATA[cash-basis accounting system]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q55_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q56'> <BODY> <TEXT><![CDATA[Ethical issues]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q56_a1' position='1'> <TEXT><![CDATA[seldom involve legal issues.]]></TEXT> </ANSWER> <ANSWER id='q56_a2' position='2'> <TEXT><![CDATA[are questions of right and wrong.]]></TEXT> </ANSWER> <ANSWER id='q56_a3' position='3'> <TEXT><![CDATA[are always clearly defined.]]></TEXT> </ANSWER> <ANSWER id='q56_a4' position='4'> <TEXT><![CDATA[often resolve themselves.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q56_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q57'> <BODY> <TEXT><![CDATA[Perhaps the greatest benefit of integrity in business is the _____ it generates.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q57_a1' position='1'> <TEXT><![CDATA[trust]]></TEXT> </ANSWER> <ANSWER id='q57_a2' position='2'> <TEXT><![CDATA[profit]]></TEXT> </ANSWER> <ANSWER id='q57_a3' position='3'> <TEXT><![CDATA[reputation]]></TEXT> </ANSWER> <ANSWER id='q57_a4' position='4'> <TEXT><![CDATA[sales]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q57_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q58'> <BODY> <TEXT><![CDATA[Milton Friedman argues that businesses]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q58_a1' position='1'> <TEXT><![CDATA[should avoid social responsibility whenever it is possible to do so.]]></TEXT> </ANSWER> <ANSWER id='q58_a2' position='2'> <TEXT><![CDATA[should be required to use their resources meet their social responsibilities.]]></TEXT> </ANSWER> <ANSWER id='q58_a3' position='3'> <TEXT><![CDATA[can only earn profits if they do so in a socially responsible manner.]]></TEXT> </ANSWER> <ANSWER id='q58_a4' position='4'> <TEXT><![CDATA[are justified in being socially responsible only if doing so increases the firm’s value.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q58_a4'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q59'> <BODY> <TEXT><![CDATA[Jim Hackett, Steelcase’s CEO, is an example of]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q59_a1' position='1'> <TEXT><![CDATA[how an employee’s integrity can contribute to a business’s success.]]></TEXT> </ANSWER> <ANSWER id='q59_a2' position='2'> <TEXT><![CDATA[how an entrepreneur’s integrity contributes to a business’s success.]]></TEXT> </ANSWER> <ANSWER id='q59_a3' position='3'> <TEXT><![CDATA[how a customers’ lack of integrity can affect the operations of a firm.]]></TEXT> </ANSWER> <ANSWER id='q59_a4' position='4'> <TEXT><![CDATA[how an entrepreneur’s lack of integrity can cause a business failure.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q59_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q60'> <BODY> <TEXT><![CDATA[The application of U.S. standards to ethical issues that are clouded by cultural differences abroad is sometimes categorized as _____.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q60_a1' position='1'> <TEXT><![CDATA[overly idealistic.]]></TEXT> </ANSWER> <ANSWER id='q60_a2' position='2'> <TEXT><![CDATA[ethical imperialism.]]></TEXT> </ANSWER> <ANSWER id='q60_a3' position='3'> <TEXT><![CDATA[USA arrogance.]]></TEXT> </ANSWER> <ANSWER id='q60_a4' position='4'> <TEXT><![CDATA[situation ethics.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q60_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q61'> <BODY> <TEXT><![CDATA[A band who fails to record the cash they collected for admission to their shows could be charged with what illegal practice?]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q61_a1' position='1'> <TEXT><![CDATA[cash diversion]]></TEXT> </ANSWER> <ANSWER id='q61_a2' position='2'> <TEXT><![CDATA[tax evasion]]></TEXT> </ANSWER> <ANSWER id='q61_a3' position='3'> <TEXT><![CDATA[skimming]]></TEXT> </ANSWER> <ANSWER id='q61_a4' position='4'> <TEXT><![CDATA[payroll tax avoidance]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q61_a3'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q62'> <BODY> <TEXT><![CDATA[The ethical influence of a leader of a small business is]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q62_a1' position='1'> <TEXT><![CDATA[relatively minor.]]></TEXT> </ANSWER> <ANSWER id='q62_a2' position='2'> <TEXT><![CDATA[overpowered by profit concerns of stockholders.]]></TEXT> </ANSWER> <ANSWER id='q62_a3' position='3'> <TEXT><![CDATA[less important than the views of others within the firm.]]></TEXT> </ANSWER> <ANSWER id='q62_a4' position='4'> <TEXT><![CDATA[more pronounced than that of a leader of a large corporation.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q62_a4'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q63'> <BODY> <TEXT><![CDATA[In a small business, the most important key to ethical performance is]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q63_a1' position='1'> <TEXT><![CDATA[a code of ethics.]]></TEXT> </ANSWER> <ANSWER id='q63_a2' position='2'> <TEXT><![CDATA[the personal integrity of the founder or owner.]]></TEXT> </ANSWER> <ANSWER id='q63_a3' position='3'> <TEXT><![CDATA[a training program based on the code of ethics.]]></TEXT> </ANSWER> <ANSWER id='q63_a4' position='4'> <TEXT><![CDATA[the amount of legislation affecting the organization.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q63_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q64'> <BODY> <TEXT><![CDATA[The most important influence on ethics in a small business is]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q64_a1' position='1'> <TEXT><![CDATA[the accountant or bookkeeper who keeps honest financial records.]]></TEXT> </ANSWER> <ANSWER id='q64_a2' position='2'> <TEXT><![CDATA[the salesperson who quotes a fair price to customers.]]></TEXT> </ANSWER> <ANSWER id='q64_a3' position='3'> <TEXT><![CDATA[the founder or owner whose values are put into practice.]]></TEXT> </ANSWER> <ANSWER id='q64_a4' position='4'> <TEXT><![CDATA[the existence of a written code of ethics.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q64_a3'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q65'> <BODY> <TEXT><![CDATA[A code of ethics becomes increasingly appropriate and necessary as a small business]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q65_a1' position='1'> <TEXT><![CDATA[expands its credit sales and acquires more customers who buy on credit.]]></TEXT> </ANSWER> <ANSWER id='q65_a2' position='2'> <TEXT><![CDATA[begins to market products in other countries.]]></TEXT> </ANSWER> <ANSWER id='q65_a3' position='3'> <TEXT><![CDATA[grows larger, with a consequent lessening of the owner's personal influence.]]></TEXT> </ANSWER> <ANSWER id='q65_a4' position='4'> <TEXT><![CDATA[increases borrowing to the extent that one-third of its assets are financed by borrowing.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q65_a3'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q66'> <BODY> <TEXT><![CDATA[In drawing up a code of ethics, a small business owner should adopt a code]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q66_a1' position='1'> <TEXT><![CDATA[provided by the Ethics Resource Center of Washington, D.C.]]></TEXT> </ANSWER> <ANSWER id='q66_a2' position='2'> <TEXT><![CDATA[that outlines ethical principles and gives examples.]]></TEXT> </ANSWER> <ANSWER id='q66_a3' position='3'> <TEXT><![CDATA[that outlines ethical principles but avoids examples.]]></TEXT> </ANSWER> <ANSWER id='q66_a4' position='4'> <TEXT><![CDATA[suggested by the Better Business Bureau.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q66_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q67'> <BODY> <TEXT><![CDATA[In order to make an ethical decision, the key to problem definition is to]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q67_a1' position='1'> <TEXT><![CDATA[go with the obvious solution.]]></TEXT> </ANSWER> <ANSWER id='q67_a2' position='2'> <TEXT><![CDATA[look at the surface of the problem.]]></TEXT> </ANSWER> <ANSWER id='q67_a3' position='3'> <TEXT><![CDATA[find the most cost effective solution.]]></TEXT> </ANSWER> <ANSWER id='q67_a4' position='4'> <TEXT><![CDATA[identify the root of the problem.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q67_a4'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q68'> <BODY> <TEXT><![CDATA[Showing proper appreciation for subordinates as valuable members of the team is an essential ingredient of _____ integrity.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q68_a1' position='1'> <TEXT><![CDATA[environmental]]></TEXT> </ANSWER> <ANSWER id='q68_a2' position='2'> <TEXT><![CDATA[educational]]></TEXT> </ANSWER> <ANSWER id='q68_a3' position='3'> <TEXT><![CDATA[managerial]]></TEXT> </ANSWER> <ANSWER id='q68_a4' position='4'> <TEXT><![CDATA[relative]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q68_a3'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q69'> <BODY> <TEXT><![CDATA[An example of an employee acting unethically towards employer is?]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q69_a1' position='1'> <TEXT><![CDATA[Taking a vacation]]></TEXT> </ANSWER> <ANSWER id='q69_a2' position='2'> <TEXT><![CDATA[Taking unjustified sick leave]]></TEXT> </ANSWER> <ANSWER id='q69_a3' position='3'> <TEXT><![CDATA[Working overtime]]></TEXT> </ANSWER> <ANSWER id='q69_a4' position='4'> <TEXT><![CDATA[Taking a 15 minute break]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q69_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q70'> <BODY> <TEXT><![CDATA[According to the text, what percent of respondents said they were “very or somewhat likely” to switch brands based on corporate citizenship commitments?]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q70_a1' position='1'> <TEXT><![CDATA[12]]></TEXT> </ANSWER> <ANSWER id='q70_a2' position='2'> <TEXT><![CDATA[27]]></TEXT> </ANSWER> <ANSWER id='q70_a3' position='3'> <TEXT><![CDATA[50]]></TEXT> </ANSWER> <ANSWER id='q70_a4' position='4'> <TEXT><![CDATA[86]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q70_a4'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q71'> <BODY> <TEXT><![CDATA[A small computer retailer makes every effort to satisfy customer needs both before and after the sale. However, this retailer regards social problems as being beyond the scope of his business. This firm's management has recognized]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q71_a1' position='1'> <TEXT><![CDATA[some degree of social responsibility in its commitment to customers.]]></TEXT> </ANSWER> <ANSWER id='q71_a2' position='2'> <TEXT><![CDATA[the existence of social responsibilities but having failed to do anything about them.]]></TEXT> </ANSWER> <ANSWER id='q71_a3' position='3'> <TEXT><![CDATA[ethical obligations to customers but not social responsibilities.]]></TEXT> </ANSWER> <ANSWER id='q71_a4' position='4'> <TEXT><![CDATA[social responsibility as the domain of big business.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q71_a3'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q72'> <BODY> <TEXT><![CDATA[Entrepreneurs must reconcile their social obligations with _____.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q72_a1' position='1'> <TEXT><![CDATA[their family commitments.]]></TEXT> </ANSWER> <ANSWER id='q72_a2' position='2'> <TEXT><![CDATA[their personal schedule.]]></TEXT> </ANSWER> <ANSWER id='q72_a3' position='3'> <TEXT><![CDATA[the need to earn profits.]]></TEXT> </ANSWER> <ANSWER id='q72_a4' position='4'> <TEXT><![CDATA[their religious beliefs.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q72_a3'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q73'> <BODY> <TEXT><![CDATA[Social responsibilities go far beyond a firm's relationships with customers, and typically include diverse areas such as]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q73_a1' position='1'> <TEXT><![CDATA[protection of the environment.]]></TEXT> </ANSWER> <ANSWER id='q73_a2' position='2'> <TEXT><![CDATA[educational activism.]]></TEXT> </ANSWER> <ANSWER id='q73_a3' position='3'> <TEXT><![CDATA[consumer protection for all business dealings within the community.]]></TEXT> </ANSWER> <ANSWER id='q73_a4' position='4'> <TEXT><![CDATA[protection of religious liberties.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q73_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q74'> <BODY> <TEXT><![CDATA[The viewpoint expressed in the textbook is that social responsibility should be recognized by]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q74_a1' position='1'> <TEXT><![CDATA[manufacturing firms in particular, since they tend to have more pollution.]]></TEXT> </ANSWER> <ANSWER id='q74_a2' position='2'> <TEXT><![CDATA[businesses that operate in communities with greater social needs.]]></TEXT> </ANSWER> <ANSWER id='q74_a3' position='3'> <TEXT><![CDATA[businesses of any size.]]></TEXT> </ANSWER> <ANSWER id='q74_a4' position='4'> <TEXT><![CDATA[business firm that wants to make profits quickly.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q74_a3'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q75'> <BODY> <TEXT><![CDATA[There is a limit to the possible social responsiveness of small businesses because they must]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q75_a1' position='1'> <TEXT><![CDATA[make a profit to survive.]]></TEXT> </ANSWER> <ANSWER id='q75_a2' position='2'> <TEXT><![CDATA[be responsive to their customers.]]></TEXT> </ANSWER> <ANSWER id='q75_a3' position='3'> <TEXT><![CDATA[first of all be fair to their employees.]]></TEXT> </ANSWER> <ANSWER id='q75_a4' position='4'> <TEXT><![CDATA[not harm the environment.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q75_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q76'> <BODY> <TEXT><![CDATA[A recent National Federation of Independent Business study found that _____ percent of small businesses made contributions to their community in one form or another.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q76_a1' position='1'> <TEXT><![CDATA[36]]></TEXT> </ANSWER> <ANSWER id='q76_a2' position='2'> <TEXT><![CDATA[51]]></TEXT> </ANSWER> <ANSWER id='q76_a3' position='3'> <TEXT><![CDATA[78]]></TEXT> </ANSWER> <ANSWER id='q76_a4' position='4'> <TEXT><![CDATA[91]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q76_a4'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q77'> <BODY> <TEXT><![CDATA[The price of integrity is high, but the potential payoff is incalculable because it is impossible to compute]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q77_a1' position='1'> <TEXT><![CDATA[the price of a clear conscience.]]></TEXT> </ANSWER> <ANSWER id='q77_a2' position='2'> <TEXT><![CDATA[the cost of environmental destruction.]]></TEXT> </ANSWER> <ANSWER id='q77_a3' position='3'> <TEXT><![CDATA[the value of ethical imperialism.]]></TEXT> </ANSWER> <ANSWER id='q77_a4' position='4'> <TEXT><![CDATA[the profit margin on good deeds.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q77_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q78'> <BODY> <TEXT><![CDATA[The ethical standards of entrepreneurs]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q78_a1' position='1'> <TEXT><![CDATA[are unaffected by profit motives.]]></TEXT> </ANSWER> <ANSWER id='q78_a2' position='2'> <TEXT><![CDATA[are affected by customer perceptions.]]></TEXT> </ANSWER> <ANSWER id='q78_a3' position='3'> <TEXT><![CDATA[are seldom challenged by real-world events.]]></TEXT> </ANSWER> <ANSWER id='q78_a4' position='4'> <TEXT><![CDATA[are higher overall than those of corporate managers.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q78_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q79'> <BODY> <TEXT><![CDATA[A data file that is electronically sent to the customer's computer when other requested materials are downloaded from a Web site is known as]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q79_a1' position='1'> <TEXT><![CDATA[a cookie.]]></TEXT> </ANSWER> <ANSWER id='q79_a2' position='2'> <TEXT><![CDATA[a saucer.]]></TEXT> </ANSWER> <ANSWER id='q79_a3' position='3'> <TEXT><![CDATA[an inverted collector.]]></TEXT> </ANSWER> <ANSWER id='q79_a4' position='4'> <TEXT><![CDATA[a contact signature.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q79_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q80'> <BODY> <TEXT><![CDATA[Environmentalism poses the greatest threat to small]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q80_a1' position='1'> <TEXT><![CDATA[medical waste disposal businesses.]]></TEXT> </ANSWER> <ANSWER id='q80_a2' position='2'> <TEXT><![CDATA[drugstores.]]></TEXT> </ANSWER> <ANSWER id='q80_a3' position='3'> <TEXT><![CDATA[movie theaters.]]></TEXT> </ANSWER> <ANSWER id='q80_a4' position='4'> <TEXT><![CDATA[auto repair shops.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q80_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q81'> <BODY> <TEXT><![CDATA[An example of an industry especially vulnerable to efforts to protect the environment is the _____ industry.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q81_a1' position='1'> <TEXT><![CDATA[glass manufacturing]]></TEXT> </ANSWER> <ANSWER id='q81_a2' position='2'> <TEXT><![CDATA[military construction]]></TEXT> </ANSWER> <ANSWER id='q81_a3' position='3'> <TEXT><![CDATA[restaurants]]></TEXT> </ANSWER> <ANSWER id='q81_a4' position='4'> <TEXT><![CDATA[asbestos removal]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q81_a4'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q82'> <BODY> <TEXT><![CDATA[A baker looking for new retail space has returned from a seminar on environmentalism and wishes to act responsibly in this area. Which action will best accomplish this purpose?]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q82_a1' position='1'> <TEXT><![CDATA[Looking into leasing a LEED certified space]]></TEXT> </ANSWER> <ANSWER id='q82_a2' position='2'> <TEXT><![CDATA[Reduce product prices]]></TEXT> </ANSWER> <ANSWER id='q82_a3' position='3'> <TEXT><![CDATA[Eliminate undesirable processing odors]]></TEXT> </ANSWER> <ANSWER id='q82_a4' position='4'> <TEXT><![CDATA[Increase service to customers]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q82_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q83'> <BODY> <TEXT><![CDATA[U.S. Government assistance is available to lead the entrepreneur in compliance with environmental law through the]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q83_a1' position='1'> <TEXT><![CDATA[Small Business Administration.]]></TEXT> </ANSWER> <ANSWER id='q83_a2' position='2'> <TEXT><![CDATA[Department of Energy.]]></TEXT> </ANSWER> <ANSWER id='q83_a3' position='3'> <TEXT><![CDATA[Department of Commerce.]]></TEXT> </ANSWER> <ANSWER id='q83_a4' position='4'> <TEXT><![CDATA[Interior Department.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q83_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q84'> <BODY> <TEXT><![CDATA[An example of a small business that actually benefits from the growing interest in environmentalism would be]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q84_a1' position='1'> <TEXT><![CDATA[a fast-lube and oil change center.]]></TEXT> </ANSWER> <ANSWER id='q84_a2' position='2'> <TEXT><![CDATA[a producer of ethanol from farm waste.]]></TEXT> </ANSWER> <ANSWER id='q84_a3' position='3'> <TEXT><![CDATA[a self-service car wash.]]></TEXT> </ANSWER> <ANSWER id='q84_a4' position='4'> <TEXT><![CDATA[an asbestos removal service.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q84_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q85'> <BODY> <TEXT><![CDATA[Green Foam Blanks produces and sells a recycled polyurethane center for surfboards to ]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q85_a1' position='1'> <TEXT><![CDATA[improve surfer balance.]]></TEXT> </ANSWER> <ANSWER id='q85_a2' position='2'> <TEXT><![CDATA[decrease the use of endangered materials.]]></TEXT> </ANSWER> <ANSWER id='q85_a3' position='3'> <TEXT><![CDATA[decrease exposure to cancer causing materials.]]></TEXT> </ANSWER> <ANSWER id='q85_a4' position='4'> <TEXT><![CDATA[improve surfer speed while decreasing board prices.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q85_a3'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q86'> <BODY> <TEXT><![CDATA[According to Advertising Age magazine, USA workers spent the equivalent of _____ years’ worth of 40-hour work weeks reading non-work-related blogs on the Internet.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q86_a1' position='1'> <TEXT><![CDATA[2.3]]></TEXT> </ANSWER> <ANSWER id='q86_a2' position='2'> <TEXT><![CDATA[2.3 hundred]]></TEXT> </ANSWER> <ANSWER id='q86_a3' position='3'> <TEXT><![CDATA[2.3 thousand]]></TEXT> </ANSWER> <ANSWER id='q86_a4' position='4'> <TEXT><![CDATA[2.3 million]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q86_a4'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q87'> <BODY> <TEXT><![CDATA[A U.S. manager is upset with the company’s overseas representative for paying a small “access fee” to a local customs official to ensure the expedited release of a customer order. The manager’s belief such payments are wrong reflects a sense of _____.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q87_a1' position='1'> <TEXT><![CDATA[cultural insensitivity]]></TEXT> </ANSWER> <ANSWER id='q87_a2' position='2'> <TEXT><![CDATA[ethical elitism]]></TEXT> </ANSWER> <ANSWER id='q87_a3' position='3'> <TEXT><![CDATA[ethical imperialism]]></TEXT> </ANSWER> <ANSWER id='q87_a4' position='4'> <TEXT><![CDATA[cultural integrity]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q87_a3'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q88'> <BODY> <TEXT><![CDATA[The saying “When in Rome, do as the Romans do” reflects a philosophy of _____.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q88_a1' position='1'> <TEXT><![CDATA[ethical insensitivity]]></TEXT> </ANSWER> <ANSWER id='q88_a2' position='2'> <TEXT><![CDATA[ethical elitism]]></TEXT> </ANSWER> <ANSWER id='q88_a3' position='3'> <TEXT><![CDATA[ethical imperialism]]></TEXT> </ANSWER> <ANSWER id='q88_a4' position='4'> <TEXT><![CDATA[ethical relativism]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q88_a4'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q89'> <BODY> <TEXT><![CDATA[If a student copies a favorite CD and gives it away to a friend to use, the student is engaged in the theft of _____ property.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q89_a1' position='1'> <TEXT><![CDATA[collective]]></TEXT> </ANSWER> <ANSWER id='q89_a2' position='2'> <TEXT><![CDATA[intangible]]></TEXT> </ANSWER> <ANSWER id='q89_a3' position='3'> <TEXT><![CDATA[intellectual]]></TEXT> </ANSWER> <ANSWER id='q89_a4' position='4'> <TEXT><![CDATA[real]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q89_a3'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q90'> <BODY> <TEXT><![CDATA[As the Internet continues to grow, it is safe to assume that property rights will]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q90_a1' position='1'> <TEXT><![CDATA[become less difficult to protect.]]></TEXT> </ANSWER> <ANSWER id='q90_a2' position='2'> <TEXT><![CDATA[become more difficult to protect.]]></TEXT> </ANSWER> <ANSWER id='q90_a3' position='3'> <TEXT><![CDATA[become an irrelevancy of the past.]]></TEXT> </ANSWER> <ANSWER id='q90_a4' position='4'> <TEXT><![CDATA[become universally assumable.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q90_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q91'> <BODY> <TEXT><![CDATA[An eBay retailer selling counterfeit Gucci and Louis Vuitton handbags is a violation of laws related to ]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q91_a1' position='1'> <TEXT><![CDATA[Internet fraud.]]></TEXT> </ANSWER> <ANSWER id='q91_a2' position='2'> <TEXT><![CDATA[intellectual property.]]></TEXT> </ANSWER> <ANSWER id='q91_a3' position='3'> <TEXT><![CDATA[bait-and-switch marketing.]]></TEXT> </ANSWER> <ANSWER id='q91_a4' position='4'> <TEXT><![CDATA[ethical imperialism.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q91_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q92'> <BODY> <TEXT><![CDATA[A person misrepresenting income or claiming personal expenses as business expenses is guilty of _____.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q92_a1' position='1'> <TEXT><![CDATA[bait and switch]]></TEXT> </ANSWER> <ANSWER id='q92_a2' position='2'> <TEXT><![CDATA[skimming]]></TEXT> </ANSWER> <ANSWER id='q92_a3' position='3'> <TEXT><![CDATA[scaling]]></TEXT> </ANSWER> <ANSWER id='q92_a4' position='4'> <TEXT><![CDATA[relativism]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q92_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q93'> <BODY> <TEXT><![CDATA[Members of a community will react _____ to a business they trust.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q93_a1' position='1'> <TEXT><![CDATA[negatively]]></TEXT> </ANSWER> <ANSWER id='q93_a2' position='2'> <TEXT><![CDATA[positively]]></TEXT> </ANSWER> <ANSWER id='q93_a3' position='3'> <TEXT><![CDATA[indifferently]]></TEXT> </ANSWER> <ANSWER id='q93_a4' position='4'> <TEXT><![CDATA[indecisively]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q93_a2'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q94'> <BODY> <TEXT><![CDATA[When evaluating alternatives for an ethical decision, all of the following questions should be asked except for which one? ]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q94_a1' position='1'> <TEXT><![CDATA[It is the truth?]]></TEXT> </ANSWER> <ANSWER id='q94_a2' position='2'> <TEXT><![CDATA[Will it be beneficial to all concerned?]]></TEXT> </ANSWER> <ANSWER id='q94_a3' position='3'> <TEXT><![CDATA[Is it fair to all concerned?]]></TEXT> </ANSWER> <ANSWER id='q94_a4' position='4'> <TEXT><![CDATA[Will it result in the most profits?]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q94_a4'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q95'> <BODY> <TEXT><![CDATA[The most widely recommended principle for ethical behavior is to do what]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q95_a1' position='1'> <TEXT><![CDATA[is best for yourself.]]></TEXT> </ANSWER> <ANSWER id='q95_a2' position='2'> <TEXT><![CDATA[will yield the most profits.]]></TEXT> </ANSWER> <ANSWER id='q95_a3' position='3'> <TEXT><![CDATA[you would want others to do for you.]]></TEXT> </ANSWER> <ANSWER id='q95_a4' position='4'> <TEXT><![CDATA[will reduce product prices.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q95_a3'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q96'> <BODY> <TEXT><![CDATA[PortionPac Chemical’s dedication to its customers, employees and environment is an example of ]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q96_a1' position='1'> <TEXT><![CDATA[sustainable small business.]]></TEXT> </ANSWER> <ANSWER id='q96_a2' position='2'> <TEXT><![CDATA[ethical relativism.]]></TEXT> </ANSWER> <ANSWER id='q96_a3' position='3'> <TEXT><![CDATA[social entrepreneurship.]]></TEXT> </ANSWER> <ANSWER id='q96_a4' position='4'> <TEXT><![CDATA[ethical imperialism.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q96_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q97'> <BODY> <TEXT><![CDATA[Integrity is]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q97_a1' position='1'> <TEXT><![CDATA[when a person’s character remains whole, despite the pressure and circumstances of the worst situations.]]></TEXT> </ANSWER> <ANSWER id='q97_a2' position='2'> <TEXT><![CDATA[a general sense of honesty and reliability that is shown by the person always doing the right thing.]]></TEXT> </ANSWER> <ANSWER id='q97_a3' position='3'> <TEXT><![CDATA[an uncompromising adherence to the lofty values, beliefs, and principles that an individual claims to hold.]]></TEXT> </ANSWER> <ANSWER id='q97_a4' position='4'> <TEXT><![CDATA[All of the above statements describe integrity,]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q97_a3'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q98'> <BODY> <TEXT><![CDATA[Which action does not violate an entrepreneur’s integrity?]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q98_a1' position='1'> <TEXT><![CDATA[Accepting cash and not reporting it on the books]]></TEXT> </ANSWER> <ANSWER id='q98_a2' position='2'> <TEXT><![CDATA[Flattering a prospective customer to make a sale]]></TEXT> </ANSWER> <ANSWER id='q98_a3' position='3'> <TEXT><![CDATA[Going back on a deal when a better opportunity arises]]></TEXT> </ANSWER> <ANSWER id='q98_a4' position='4'> <TEXT><![CDATA[All of the above actions violate integrity.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q98_a4'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q99'> <BODY> <TEXT><![CDATA[Karl Eller reports in his book, Integrity Is All You’ve Got, which of the following characteristics of entrepreneurial businesses with integrity?]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q99_a1' position='1'> <TEXT><![CDATA[The entrepreneur with integrity gives the company a competitive edge.]]></TEXT> </ANSWER> <ANSWER id='q99_a2' position='2'> <TEXT><![CDATA[The management of these companies understand the bottom line so that is still their singular focus.]]></TEXT> </ANSWER> <ANSWER id='q99_a3' position='3'> <TEXT><![CDATA[For the most part, founders with integrity are stressed to balance growing the business and following their principles.]]></TEXT> </ANSWER> <ANSWER id='q99_a4' position='4'> <TEXT><![CDATA[A solid financial performance needs to be achieved so that customers will know about the company’s integrity.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q99_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_MULTIPLECHOICE id='q100'> <BODY> <TEXT><![CDATA[Researchers Niels van Quaquebeke and Steffen Giessner found what in their study on integrity?]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q100_a1' position='1'> <TEXT><![CDATA[Perceptions of integrity make a difference.]]></TEXT> </ANSWER> <ANSWER id='q100_a2' position='2'> <TEXT><![CDATA[Asymmetrical company logos are seen as more ethical.]]></TEXT> </ANSWER> <ANSWER id='q100_a3' position='3'> <TEXT><![CDATA[The nature and quantity of a relationship strengthen ethical perceptions]]></TEXT> </ANSWER> <ANSWER id='q100_a4' position='4'> <TEXT><![CDATA[Customers must be told about the company’s dedication to integrity.]]></TEXT> </ANSWER> <GRADABLE> <CORRECTANSWER answer_id='q100_a1'/> </GRADABLE> </QUESTION_MULTIPLECHOICE> <QUESTION_ESSAY id='q101'> <BODY> <TEXT><![CDATA[Explain how integrity applies to various stakeholder groups, including owners, customers, employees, the community and the government.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q101_a1'> <TEXT><![CDATA[Some of the points that should be made are the following: ·Integrity is behaving in a way that is consistent with the noble values, beliefs, and principles an entrepreneur claims to hold. ·High standards of integrity require an honest attempt to promote the interests of all the owners, which include a commitment to financial performance and protection of the firm’s reputation. ·Small businesses must care for their customers as individuals, and the marketing of their products or services must “tell the truth, the whole truth and nothing but the truth.” ·A firm’s integrity is also expressed by the value it places on its employees. Showing proper appreciation for subordinates as human beings and as valuable members of the team is an essential ingredient of managerial integrity. ·An ethical business is one that acts as a good citizen in the community, starting with job creation and adding to the local tax revenues, but also giving back even more to the community in return for the local support it enjoys. ·A small business with integrity will report fully and properly the income and expenses of the business and avoid concealing income or claiming personal expenses as a business expense. Further, it will comply with all laws and regulations of the various governmental jurisdictions within which it operates.]]></TEXT> </ANSWER> <GRADABLE> </GRADABLE> </QUESTION_ESSAY> <QUESTION_ESSAY id='q102'> <BODY> <TEXT><![CDATA[What are some important social responsibilities of small businesses?]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q102_a1'> <TEXT><![CDATA[Small firms, as well as large ones, have responsibilities to their communities, their customers, and their employees. Protecting the environment from pollution and conserving resources such as soil, water, endangered species, and old-growth forests benefit not only personal interests but those of future generations as well. Small businesses have an opportunity to sponsor worthwhile charitable causes within the community, simultaneously making a positive impact and obtaining goodwill. Treating people fairly rather than manipulating them for gain is a social responsibility both large and small businesses should assume, through responsiveness to consumers and through fair labor practices.]]></TEXT> </ANSWER> <GRADABLE> </GRADABLE> </QUESTION_ESSAY> <QUESTION_ESSAY id='q103'> <BODY> <TEXT><![CDATA[Discuss the relationship between profits and social responsibility in the small firm.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q103_a1'> <TEXT><![CDATA[Some of the points that should be made are the following:<div style="font-size:2pt"></div><table cellpadding="0" cellspacing="0" width="91%" border="0"><tr valign="top"><td>·</td><td>Some socially responsible actions are consistent with the profit goal-particularly long-run profits.</td></tr><tr valign="top"><td>·</td><td>Profits are a limiting factor. A business cannot survive if it gives away all of its profits.</td></tr><tr valign="top"><td>·</td><td>Some actions for community betterment are very costly—e.g., eliminating pollution from an iron foundry.</td></tr><tr valign="top"><td>·</td><td>There are motivations for social responsibility that go beyond profits.</td></tr><tr valign="top"><td>·</td><td>A firm that consistently ignores social responsibility may contribute to the passing of restrictive legislation and possibly alienate customers.</td></tr><tr height="0" style="border:none"><td width="5%"></td><td width="95%"></td></tr></table>]]></TEXT> </ANSWER> <GRADABLE> </GRADABLE> </QUESTION_ESSAY> <QUESTION_ESSAY id='q104'> <BODY> <TEXT><![CDATA[Describe the five fundamental principles that an ethics policy should address.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q104_a1'> <TEXT><![CDATA[Purpose: The vision for the company and its core values should guide business conduct. Pride: When people take pride in their work and their company, they are much more likely to be ethical in their dealings. Patience: Pushing others too hard for short-term results may cause unethical actions sooner or later as it will seem to be the only way to achieve those outcomes. Persistence: People should stand by their word, as it is the foundation of trust. If the company is not committed to an ethical framework, personal integrity is at risk, as is the reputation of the company. Perspective: Stopping from time to time to reflect on where the business is going, why it is going that way, and how to plan to get there will allow more confidence that the company is on the right track now and will continue to be in the future.]]></TEXT> </ANSWER> <GRADABLE> </GRADABLE> </QUESTION_ESSAY> <QUESTION_ESSAY id='q105'> <BODY> <TEXT><![CDATA[List the six-step decision making process in order and comment on each of the steps in resolving ethical issues.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q105_a1'> <TEXT><![CDATA[Step 1: Define the problem. How one defines the problem will guide where one looks for the solutions. The root of the problem must be found in the search for a solution. Step 2: Identify alternative solutions to the problem. Be open-minded and consider creative alternatives rather than just the most obvious. Step 3: Evaluate the identified alternatives. Perhaps the most widely recommended principle for ethical behavior is to follow the Golden Rule: “Treat others as you would like to be treated.” Following this principle is a potential way to evaluate ethical decisions. Step 4: Make the decision. Choose the “best” ethical response based on an evaluation of all the alternatives, always keeping the vision and core values in mind. Step 5: Implement the decision. Entrepreneurs sometimes put off responding to ethical challenges, but delaying implementation of the decision may allow a small problem to grow into a major crisis. Step 6: Evaluate the decision. Has the response solved the dilemma? or made it worse? or had no effect? The matter may need to be reopened to make things right.]]></TEXT> </ANSWER> <GRADABLE> </GRADABLE> </QUESTION_ESSAY> <QUESTION_ESSAY id='q106'> <BODY> <TEXT><![CDATA[Using examples discussed in the book, discuss how sustainability has resulted in different goals for small businesses.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q106_a1'> <TEXT><![CDATA[Goals vary by the business based on the stakeholders. Examples include saving the planet, decreasing company costs, increasing customer growth, and increased shareholder value. The book discusses the following examples. 1. PortionPac Chemical *decreased product packaging and shipping energy *decreased environmentally harmful cleaning chemicals * 1. Buying, rehabbing, or leasing a LEED-certified building - helps achieve company goals of *decreased energy costs *improving employee air quality - possible improved morale 2. Green Foam Blanks *increased recycled materials *decreased employee and customer exposure to carcinogens 3. Hydrolosophy *decreased customer utility *decreased customer natural resource use 4. Boo Bicycles *increased use of renewable resources *improved customer satisfaction]]></TEXT> </ANSWER> <GRADABLE> </GRADABLE> </QUESTION_ESSAY> <QUESTION_ESSAY id='q107'> <BODY> <TEXT><![CDATA[How can integrity and financial success be related? Use PortionPac Chemical as an example to strengthen the argument.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q107_a1'> <TEXT><![CDATA[Success in an entrepreneurial endeavor involves financial gain while creating value for the company’s stakeholders (owners, stockholders, customers, employees, the community, and the government). To have integrity means others are considered even if the company is not as financially successful. Most companies are directed by entrepreneurs who balance the two concepts. PortionPac Chemical produces environmentally friendly cleaning products using a culture specializing in trust, satisfaction and good relationships. Customers and employees are of concern over profits. As a result, Winning Workplaces and Inc.magazine awarded the company a “2010 Top Small Company Workplace” recognition for its dedication to the employees and customers. In 2009, the company turnover was 2% and annual revenue’s had increased by 8% for annual sales of almost $20 million.]]></TEXT> </ANSWER> <GRADABLE> </GRADABLE> </QUESTION_ESSAY> <QUESTION_ESSAY id='q108'> <BODY> <TEXT><![CDATA[Describe PRO factors and how these factors relate to customers.]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q108_a1'> <TEXT><![CDATA[ Customers are less likely to buy a product or service if they question the company’s products/services, representatives or the organization. Therefore a new company should be able to provide the following information for prospective customers. 1. The product/service should serve customer needs better than the competition’s product or service. Brand substitution should be easy. Since knowledge about the product/service is more important than customer service or how long the company has been in business, providing that information in a format that customers want is essential. 2. The employees of the company should provide excellent service by being able to answer questions and what they can do for the customer. 3. The company should leave the customer with the understanding they will stand behind the product or service especially if they have a problem.]]></TEXT> </ANSWER> <GRADABLE> </GRADABLE> </QUESTION_ESSAY> <QUESTION_ESSAY id='q109'> <BODY> <TEXT><![CDATA[Discuss the issues related to Internet usage and personal privacy from both a business perspective and employee standpoint. What should a small business do to decrease conflict?]]></TEXT> <FLAGS> <ISHTML value='true'/> <ISNEWLINELITERAL value='false'/> </FLAGS> </BODY> <ANSWER id='q109_a1'> <TEXT><![CDATA[The issues center around privacy and monitoring usage. While businesses are known to use cookies to collect date on their customers for marketing research, employees may see the company using that information to gain information from the employee’s business computer as an invasion of privacy. A good company policy for customers should be to inform them of such usage and promise not to sell that information to a third party. The same promise should be issued to an employee. Some businesses may be concerned with employees wasting time on personal use of the Internet while at work and therefore monitor the amount of time an employee spends on personal emails, shopping, or surfing. They may also feel that employees may inadvertently expose the company system to viruses and malware causing harm to the entire system. Employees see this practice as an invasion of privacy especially when limited use of the Internet may increase employee productivity. Also some employee positions require the worker to be online for monitoring customer trends. Again, the business needs to make the employee aware that the company is monitoring usage to prevent possible lawsuits.]]></TEXT> </ANSWER> <GRADABLE> </GRADABLE> </QUESTION_ESSAY> </POOL>